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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5042
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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Olympus tough 870 When trying to charge, it shows orange

Customer Question

Olympus tough 870 When trying to charge, it shows orange light briefly and flashes a full or nearly full battery symbol, but the orange light disappears. Then, when I try to turn it on, it will not. I have put the battery in correctly. Really, really annoying.
JA: What's the make/model of your camera? How old is it?
Customer: New, factory.
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: Just trying to charge it, I have never used it. Setup. First use.
JA: Anything else you want the camera expert to know before I connect you?
Customer: No Now or have to wait?
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

Is the battery new, also, or did it come with the camera?

And, have you put it on the charger for at least 6 hours continuously (regardless of how the charger indicates charge status) initially before first use? that can be advisable to try.