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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5018
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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My camera will not download to my computer. the are to hit

Customer Question

my camera will not download to my computer. the are to hit download is greyed out. I have just gotten windows 10
JA: What's the exact make and model of the camera? And can you guesstimate how old it is?
Customer: I have an eos 350d
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: i hooked up my camera, turned it on, hit eos utilities and the window came up.
JA: Anything else you want the camera expert to know before I connect you?
Customer: no. i cant think of anything
Submitted: 10 months ago.
Category: Camera and Video
Expert:  Dan replied 10 months ago.

Hello and welcome to JustAnswer, I look forward to assisting you today. Have you downloaded the latest utilities from Canon?

Customer: replied 10 months ago.
I have only reinstalled the original ones
Customer: replied 10 months ago.
Which ones do I install
Expert:  Dan replied 10 months ago.

Okay, give me a minute and I will get you a link.

Customer: replied 10 months ago.
Thank u
Customer: replied 10 months ago.
Any luck ?
Expert:  Dan replied 10 months ago.

I am checking it now to make sure it is the correct version.

Customer: replied 10 months ago.
Ok
Expert:  Dan replied 10 months ago.

Okay go to this LINK and click on the smaller of the two green download radio buttons. It is a slow download so be patient. Run the file when the download is complete and it should update your current utility.

Customer: replied 10 months ago.
I am there and it shows two start downloads. One says driver update.net and says it is a update will does drivers . Is that it?
Expert:  Dan replied 10 months ago.

This is the one you are looking for.

Customer: replied 10 months ago.
Ok. Let me try
Customer: replied 10 months ago.
It will not download. says not available
Customer: replied 10 months ago.
It says version 1 not available and latest version is 2.9.0 but when I click on the download button it does nothing
Expert:  Dan replied 10 months ago.

Strange! I just downloaded it? Look about half way down and you will see another download link. Try that. If that doesn't work your browser may be blocking it and I will need to try to find another link for you.

Customer: replied 10 months ago.
I will check
Customer: replied 10 months ago.
Nope there is no way to go down further.
Expert:  Dan replied 10 months ago.

Is your camera a Rebel XT?

Customer: replied 10 months ago.
Expert:  Dan replied 10 months ago.

Okay, another minute or two please.

Expert:  Dan replied 10 months ago.

Do you know if you are running Windows 10 64bit?

Customer: replied 10 months ago.
I do not know. Windows contacted me and said they would give me a free download. That is what I have
Expert:  Dan replied 10 months ago.

I'm still here. Be patient please.

Expert:  Dan replied 10 months ago.

Try this LINK for me please.

Customer: replied 10 months ago.
It is downloading now
Expert:  Dan replied 10 months ago.

Okay good.

Customer: replied 10 months ago.
It did not work and truthfully Dan even though I know you have tried I am ready to quit. I did not think this would take so long and I would rather pay my pic guy to set it up.
Expert:  Dan replied 10 months ago.

I understand your frustration. If all you are using the software for is to transfer photos from the camera to the computer, you don't really even need it. You can copy directly from the memory card to the computer.

Customer: replied 10 months ago.
Well I would like the charges reversed because you could not solve my problem
Expert:  Dan replied 10 months ago.

No problem. You can request a refund by going to this link: http://ww2.justanswer.com/help

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