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My camera will not download to my computer. the are to hit

Customer Question
download is greyed out. I...
my camera will not download to my computer. the are to hit download is greyed out. I have just gotten windows 10
JA: What's the exact make and model of the camera? And can you guesstimate how old it is?
Customer: I have an eos 350d
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: i hooked up my camera, turned it on, hit eos utilities and the window came up.
JA: Anything else you want the camera expert to know before I connect you?
Customer: no. i cant think of anything
Submitted: 1 year ago.Category: Camera and Video
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Answered in 2 minutes by:
9/10/2016
Camera and Video Technician: Dan, Camera and Video Technician replied 1 year ago
Dan
Dan, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 2,090
Experience: 25 Years CCTV, CATV, and SMATV setup and installation.
Verified

Hello and welcome to JustAnswer, I look forward to assisting you today. Have you downloaded the latest utilities from Canon?

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Customer reply replied 1 year ago
I have only reinstalled the original ones
Customer reply replied 1 year ago
Which ones do I install
Camera and Video Technician: Dan, Camera and Video Technician replied 1 year ago

Okay, give me a minute and I will get you a link.

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Customer reply replied 1 year ago
Thank u
Customer reply replied 1 year ago
Any luck ?
Camera and Video Technician: Dan, Camera and Video Technician replied 1 year ago

I am checking it now to make sure it is the correct version.

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Customer reply replied 1 year ago
Ok
Camera and Video Technician: Dan, Camera and Video Technician replied 1 year ago

Okay go to this LINK and click on the smaller of the two green download radio buttons. It is a slow download so be patient. Run the file when the download is complete and it should update your current utility.

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Customer reply replied 1 year ago
I am there and it shows two start downloads. One says driver update.net and says it is a update will does drivers . Is that it?
Customer reply replied 1 year ago
Ok. Let me try
Customer reply replied 1 year ago
It will not download. says not available
Customer reply replied 1 year ago
It says version 1 not available and latest version is 2.9.0 but when I click on the download button it does nothing
Camera and Video Technician: Dan, Camera and Video Technician replied 1 year ago

Strange! I just downloaded it? Look about half way down and you will see another download link. Try that. If that doesn't work your browser may be blocking it and I will need to try to find another link for you.

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Customer reply replied 1 year ago
I will check
Customer reply replied 1 year ago
Nope there is no way to go down further.
Camera and Video Technician: Dan, Camera and Video Technician replied 1 year ago

Is your camera a Rebel XT?

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Camera and Video Technician: Dan, Camera and Video Technician replied 1 year ago

Okay, another minute or two please.

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Camera and Video Technician: Dan, Camera and Video Technician replied 1 year ago

Do you know if you are running Windows 10 64bit?

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Customer reply replied 1 year ago
I do not know. Windows contacted me and said they would give me a free download. That is what I have
Camera and Video Technician: Dan, Camera and Video Technician replied 1 year ago

I'm still here. Be patient please.

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Camera and Video Technician: Dan, Camera and Video Technician replied 1 year ago

Try this LINK for me please.

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Customer reply replied 1 year ago
It is downloading now
Camera and Video Technician: Dan, Camera and Video Technician replied 1 year ago

Okay good.

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Customer reply replied 1 year ago
It did not work and truthfully Dan even though I know you have tried I am ready to quit. I did not think this would take so long and I would rather pay my pic guy to set it up.
Camera and Video Technician: Dan, Camera and Video Technician replied 1 year ago

I understand your frustration. If all you are using the software for is to transfer photos from the camera to the computer, you don't really even need it. You can copy directly from the memory card to the computer.

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Customer reply replied 1 year ago
Well I would like the charges reversed because you could not solve my problem
Camera and Video Technician: Dan, Camera and Video Technician replied 1 year ago

No problem. You can request a refund by going to this link: http://ww2.justanswer.com/help

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Russell A.
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Category: Camera and Video
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Experience: 30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.

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