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Richard
Richard, Technician
Category: Camera and Video
Satisfied Customers: 36874
Experience:  Extensive knowledge in a very wide range of subjects
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I am unable to transfer photos from my camera sd card

Customer Question

I am unable to transfer photos from my camera sd card
Submitted: 11 months ago.
Category: Camera and Video
Expert:  Russell H. replied 11 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

Where does the process break down? is there any error message accompanying the failure to transfer photos?

Customer: replied 11 months ago.
No but Microsoft have recently loaded windows 10 onto my computer and I have been having all sorts of problems
Expert:  Russell H. replied 11 months ago.

OK, I see. The introduction of Windows 10 may have changed matters for your system.

Have you loaded the Pandigital camera utility *after* Windows 10 was loaded on your computer?

If not, I would advise that you

1. uninstall the old installed instance of Pandigital camera utility

2. restart the computer

3. reinstall the Pandigital camera utility.

4. connect the camera, *after* it is done installing, and see if the Pandigital utility can use the camera properly.

Customer: replied 11 months ago.
I just installed it today and no response
Customer: replied 11 months ago.
even if the sd card is plugged into the computer
Expert:  Russell H. replied 11 months ago.

Is there any error message, or does the camera connection just seem 'dead' ?

Try looking in the

ThisPC

display, for a camera object or 'drive' that might appear, if the camera is being recognized by the computer.

Customer: replied 11 months ago.
have looked in this pc nothing showing
Customer: replied 11 months ago.
no aparrent error msg.
Expert:  Russell H. replied 11 months ago.

What is the maker and model of your camera?

Customer: replied 11 months ago.
Pentax K-x
Customer: replied 11 months ago.
Russell, can you email any things to try my wife needs me to take her to the doctors. Thanks Allan
Expert:  Russell H. replied 11 months ago.

It seems the camera is not recognized by your Windows 10 (upgraded) PC, but it should be.

I cannot find anything like Windows 10 drivers for your Pentax K-x model, though there should be something of the sort.

With apologies I have Opted Out... with a parting suggestion, that you may need to try a different USB cable, or several different USB ports on the computer, just in case one has gone dead.

Expert:  Richard replied 11 months ago.

Hi there and welcome

Can you tell me please the make and model of your computer?

Thank you

Customer: replied 11 months ago.
Thank you Richard I have tried three USB ports and no3 worked so I hope it keeps working.
Many thanks ; Allan.
Expert:  Richard replied 11 months ago.

Perfect and good to hear Allan

IF you would like any additional information or assistance, please do not hesitate to let me know.

Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you

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