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Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 10918
Experience:  8+ years of professional experience
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I took several pictures this morning with my Nikon Coolpix

Customer Question

I took several pictures this morning with my Nikon Coolpix P7700 and they were displayed just as I took them. I attempted to take several more but when I opened the viewer the settings were displayed but the screen was black. Please help me undo whatever it was that I did to cause this. Thanks, Sheila
Submitted: 11 months ago.
Category: Camera and Video
Expert:  Russell H. replied 11 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

Please tell me a little more about the problem... I'm not quite clear as to what was being viewed when you put the camera into 'opened the viewer'... ? clearly the screen itself was working if it displayed settings.

Try removing the batteries, and leaving the camera on a (dry, non-humid, non-dusty) shelf for overnight. Then put the batteries back in and try the camera again.

Then try cleaning the terminals in the battery compartment, after removing the batteries, first by rubbing off with a fresh pencil eraser, then by wiping the terminals off with cotton swabs moistened in rubbing alcohol, then letting them dry off for 5+ minutes with the battery compartment door open, then try turning the camera On again.

How old is the camera? in months or years since you bought it.

Has the camera been dropped or otherwise subjected to mechanical shock(s) in its lifetime?

Has the camera been operated in or subjected to, temperatures below 32 degrees F (freezing point) or above about 100 degrees F ?

Has it ever been subjected to a humidity higher than 85 % or gotten wet ?

Customer: replied 11 months ago.
This is the display I am seeing.
I have not dropped or taken the camera out of my studio.
Customer: replied 11 months ago.
I sent pics. Did you receive them?
Expert:  Russell H. replied 11 months ago.

Thanks for posting the pictures.

That looks very much as if the lens-cap were on, but I suppose that cannot be the case.

If the lens is not blocked nor covered, then unfortunately the image sensor might be dead. Have you tried taking any test pictures or test footage? If so, how do they come out (when viewed on a computer, at least, if you cannot review them on the camera) ?

Customer: replied 11 months ago.
Great idea. I am at work until 9:30. Can we continue tomorrow?
Expert:  Russell H. replied 11 months ago.

That's fine. Let's continue tomorrow.

Customer: replied 11 months ago.
I apologize for the delay in this conversation. I am in a retail management position and have had a rather heavy schedule for the past few days.
I removed the battery from the camera as suggested and performed the cleaning as recommended.
I made sure the battery was fully charged and after 24 hours replaced the battery.
This morning, Friday,September 9th, I reinserted the camera and the display on the screen revealed the settings, however, the display of the image that the camera sees is still black.
Expert:  Russell H. replied 11 months ago.

OK, I'm sorry to hear that it was not fixed by that means.

Have you tried taking any pictures with the camera, since the problem occurred? I would advise taking test pictures or a short test video, then downloading to a computer and seeing whether there is anything but black in the pictures/video.

That's the next thing to try, though it probably won't fix the problem. It will reveal useful data. Let me know how it goes - at your convenience, of course!

Customer: replied 11 months ago.
I took several pictures and a video and they are black.
Expert:  Russell H. replied 11 months ago.

That's bad news. The image sensor is presumably defective, or in need or some form of remedial repair if not simple replacement.

If you think it is worth repairing - I cannot judge that for you, I don't think - then you can either contact Nikon Repair:

or locate a nearby Nikon Authorized Repair location near you with the facility linked to from the lower left part of that page.

Or you could contract United Camera for the repair, also. Their page at

quotes a price of $137.50 for an 'image problem' (near as I could get to 'image sensor' in their estimates list) for this sort of camera and this sort of problem... which should give you an idea, roughly, of how much Nikon Repair would cost, also.

If this answers your question, please rate my answer. A five-star rating would be appreciated!

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