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Michael, Technician
Category: Camera and Video
Satisfied Customers: 9568
Experience:  Over 25 years experience in the field of electronics repair, TV, VCR and computer repair.
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We try to power on the scanner and it sounds like it is

Customer Question

We try to power on the scanner and it sounds like it is revenging up to start but does not power on.
Submitted: 12 months ago.
Category: Camera and Video
Expert:  Michael replied 12 months ago.

Hi , I am Tech Michael an expert in this field and I will be assisting you today. I am a Master Technician that's dedicated to giving you the best Answer possible.

If you are new to the site, this is briefly how it works:

1. We may need some back and forth to exchange information (if needed) and there is no extra cost for replying.

2. I will give you the best possible Answer for your problem without the ability of actually being present with you.

The better you describe the problem, the quicker I can help ;-)

3. Remember to leave a Positive Rating ,it doesn't cost anything additional to rate kindly;-)

I am only credited for my time and expertise if you rate kindly.

How old is your scanner?

Also were there any power outages or thunder storms just prior to this issue?

Thank you

Tech Michael

Customer: replied 12 months ago.
Scanner is about 5 1/2 years old maybe 6 years old.
We have not had any power outages in the last week
Customer: replied 12 months ago.
just found the purchase agreement and we bought it 04/20/2012
Expert:  Michael replied 12 months ago.

Hi, thank you for that info.

I would like you to try one thing for me to rule out a power glitch that can affect he memory operation of the scanner.

Please unplug your scanner from the wall (power) and let it sit like that for 30 full minutes. Then you can plug it back in and try the power. If thats cure the issue, Great, but if not , it means its really time for a new scanner unfortunately.

In this case, you can have it repaired, but its really not worth the time money and effort to do that on this one Im afraid.

With the cost of new scanner printer fax machines so low these days, you can get a new one with many more features than that one has and for much less than that one cost 5 years ago;-)

Walmart has them cheap, but I would recommend Best Buy in this case, they take better care of their merchandise;-)

Fingers crossed for you, lets hope for the best!

In any case, I will stick with you until this is complete.

Please rate my service kindly.

Also it is the only way I am credited for my time and expertise with you.

Once you rate, I will be notified and will add your question to my priority list so you can reach me anytime until this problem is solved.

Then you can reach me by simply replying to this message anytime.

Thank you and have a great day!


Tech Michael