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Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 10782
Experience:  8+ years of professional experience
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I have a camera that I have had for more than 5 years

Customer Question

Hello, my name is ***** ***** I have a camera that I have had for more than 5 years perhaps, and I need help. My Kodak digital camera model number is: C613. I had some of my electronic equipment stolen a while back, and it has been confirmed that the connector needed for this model that I still have was stolen as well. I have a memory card in the camera. I never really use it, and I can't fine the manual. I have eternal memory in the camera, and somehow the photos were not stored onto the memory card. So when talking to a photo expert, he explained that I will need the connector when going to a photo lab to insert into the machine to have the prints developed. There is no other way to do it. I tried saving the photos into the memory card when going back into the camera to view the photos. Can you please help?
Submitted: 11 months ago.
Category: Camera and Video
Expert:  Russell H. replied 11 months ago.

Hi, thank you for contacting My name is***** will do my best to provide the right answer to your question.

I think you have two options: Either

- to figure out how to transfer from built-in memory of the camera, onto the memory card inserted into it.


- to get another connector cable for interface to a computer.

I also think the last is much easier. Would you like me to explain that, and would an online source be OK for the cable, or would you prefer a store in your region (if that last is your preference, please tell me your local zip code, then) ...?

(To let me know, please use the Reply To Expert function. Thanks.)

Customer: replied 11 months ago.
Ok, so when going online they do not give us a phone number or email to send so we have to pay by card and which I already did just now so what else do I do?
Customer: replied 11 months ago.
Because of the model of my camera it's about more than five years old I've already spoken to someone and going to various stores, they did not carry the connector that goes to my particular camera which is why I went online and they (Kodak) referred me to just and they told me it would cost $33 plus an additional $5 in whichvI just paid a few moments ago with my card. So that looks like the only way that I can actually get a connector to match the camera of the model that I have there is no other way when searching different stores because like I said I it's hard to find a connected to that model; my camera is out of date.
Customer: replied 11 months ago.
I'm just getting really nervous about making payments online using my card I just feel funny that way I don't trust any online Pages some of them can be fake so I hope this is really legit with just
Expert:  Russell H. replied 11 months ago.

This page is legitimate! has been in business for over a decade now, I think.

(Wait while I compose my next response, please.)

Expert:  Russell H. replied 11 months ago.

I understand your doubts about an old Kodak camera. Kodak as a company has had very hard times lately.

I am now going to look for an online source for your cable, for your model of Kodak camera. It may take up to 5 minutes from now, but I will post again. (Hopefully, with good results and info.) Thanks for your patience.

(And by the way - that $5 you were charged may be your trial fee. I'm not sure, I have no power over billing, but that is what I have heard.)

Customer: replied 11 months ago.
Ok, yes perhaps. I hate to have to pay for a new connector. But oh well. It's an old model, so one would think the connector would be less.
Expert:  Russell H. replied 11 months ago.

I already have a result! this cable, if is an acceptable vendor for you to buy from, is offered for less than $3 (before shipping and/or tax charges, of course):

If eBay won't do, I may be able to find that cable elsewhere. I presume it is the right cable? take a look at the picture on it, and let me know.

If this answers your question, please rate my answer. A five-star rating would be appreciated!

If you need more info, or have any comments, use Reply To Expert to respond, and I will continue to advise and help you.


Customer: replied 11 months ago.
It might be Russell, but I have already paid online before you have responded to my phone. I didn't know you would respond by phone because all of the online chats, email, etc. no longer exists with Kodak. They said nothing about talking to consumers by phone texts. I have never used the connector when I bought the camera, but that one looks like the one for my model that you have in the picture.
Expert:  Russell H. replied 11 months ago.

That message about a phone call was merely generated by the system automatically. You may ignore it. (It doesn't seem necessary for this case.)

I hope I have given you the right answer. If you find out (I think you will) that I have, a good reward would be to rate my work positively, thanks.

Customer: replied 11 months ago.
Ok but I do need an account with eBay to sign in, and a PayPal account as well. Since I have paid already online with just, how long will it take to receive the item?
Expert:  Russell H. replied 11 months ago.

Um, I need to make clear: JustAnswer is advisory. We don't provide goods. So you would have to do the ordering yourself.

That's why I asked, whether you could use an eBay source. If you like I will find a different source that does not require an account, to buy it.

Customer: replied 11 months ago.
Ok, yes. I was just wondering that's all because I know when ordering on eBay you must have an account. However when going online to Kodak they refer you automatically to a website just and which you can order the parts that you need to your electronic devices.
Expert:  Russell H. replied 11 months ago.

Well... Kodak's site said that? I was not aware of such a claim.

I'll look for a different source, non-eBay. Hold on for a few minutes, please...

Customer: replied 11 months ago.
they also show that team of experts and several people who are satisfied with the results so that's where I ordered everything and put in my card info and it says something about the web page is secure so that there are no fraudulent activities. So I guess that's all because I did order the cable connector right there since I was having bad luck elsewhere I could not find it anywhere even I was told this by photo experts thank you very much for your service but yeah I just needed to have more clear answers because I have said time and again I have already ordered the cable connector online when I went on to the Kodak website which it then lead me to the other page where i made the payment, this is supposed to be a Secure page.
Expert:  Russell H. replied 11 months ago.

I have some sources already:

is about $5 before shipping/tax (if any)


from WalMart's site is about $2. I think the last time I ordered from a WalMart site offer, they allowed you to order as a Guest, without opening an account or registering.

I think you'll find that JustAnswer honors its agreements. And if you submitted the card information through an https:// page, then that ought to be secure.

For all concerns about billing, payment, charges, I must refer your questions to

Customer Support at They may be contacted through

Customer: replied 11 months ago.
please once again understand that I have already made the payment I have gone to the website they told me that they are now no longer doing emails, they're no longer doing other types of communication with customers, so this is the only way I guess. This is very frustrating not being able to talk to someone on the phone I do not want to continue to text but I need some answers once again I have made the payment so now I'm beginning to think that I have been scammed I really hope that this page is as secure as they claim to be I do not want to make another payment I will not pay again I would like to know what is this site that Kodak led me to where they give you answers were you asked about a certain device that you need and yet you have to tag along with the $5 fee?
Expert:  Russell H. replied 11 months ago.

I don't think I myself can or should answer that question.

I've made an effort to get you the information you required.

Other inquiries, about the site, I have to refer to Customer Support.

Their email is


Customer: replied 11 months ago.
Okay sir thank you I just don't feel satisfied with what you just said I am not at all satisfied with that comment because this is something that I'm asking you and then I thought maybe you would know it sounds like you do know it's just that I did make the payment and it was with just it is through the same company so I'm wondering why does it cost a lot less than what you are telling me When I just paid online with my card that cost me a total of about $38?
Expert:  Russell H. replied 11 months ago.

JustAnswer is no scam, I assure you.

I don't have anything to do with the payment section of the site, but I'm sure it is legit and secure.

Expert:  Russell H. replied 11 months ago.

Any inquiry about price or charges I must refer to Customer Support at


is their email address.

Customer: replied 11 months ago.
Ok yes that is the exact page are support email address that I went to the put in all my information and that is the price that they charged me for the model of my camera. So I just hope that for that price it is brand new and for the prices that you told me that are extremely cheap they may be used thank you. Goodbye
Customer: replied 11 months ago.
Oh and one more thing by the way when making the payment when I went to the email site they did not ask for my mailing information but I did put in my email when setting up an account so how does that work because I really need to speak to someone actually instead of texting them to get better answers
Customer: replied 11 months ago.
Is there by chance a toll-free number that I can call
Expert:  Russell H. replied 11 months ago.

To get a phone call would involve a larger charge than you have already paid.

I am not sure that has a phone # for Customer Support, I do not know of one, I am sorry to say.

Thank you for asking your question here at

Customer: replied 11 months ago.
Thank you