Camera and Video
Ask a Camera and Video Question, Get an Answer ASAP!
What is the make and full model number of the lens?
Is this a Canon lens?
Ok, if it is new and not working correctly, then your best option would be to return it.
I am sorry that there is NO DIY repair for this, and the answer given was sound and cost effective as well as time saving.I am being as professional as possible, and your best option is to return the lens rather than attempt a repair yourself which would invalidate the warranty.