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Steve G.
Steve G., Engineer
Category: Camera and Video
Satisfied Customers: 17986
Experience:  30 years of photography experience and 10 years of camera repair. Own a D300S, D40 and P7000.
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Using my Nikon D500 for the first time. After taking several

Customer Question

Using my Nikon D500 for the first time. After taking several shots, I am unable to veiw any of the pictures taken. All I'm getting on the screen is a black image.
Submitted: 11 months ago.
Category: Camera and Video
Expert:  Steve G. replied 11 months ago.

Hello there and welcome to Just Answer. My name is ***** ***** I will be assisting you today. I am an engineer with over 30 years of electrical and electronic training, repair and installation experience. I will try and answer your question accurately and precisely so that we can get you on your way.

Let me start with some basic stuff. I apologize if this seems like obvious things but without asking, we may waste time.

So, do you have a memory card in the camera?

Let me know and we can continue.

Customer: replied 11 months ago.
sir I have and I have selected the proper storage in the main menu options
Expert:  Steve G. replied 11 months ago.

Ok, immediately after taking the shot, does the image appear on the screen?

Customer: replied 11 months ago.
No sir it shows me a black screen
Expert:  Steve G. replied 11 months ago.

In the PLayback Menu, do you have Image Review set to "ON"

Customer: replied 11 months ago.
sir
Customer: replied 11 months ago.
I also downloaded the snapbridge app and get the same results when I try to veiw on my phone
Expert:  Steve G. replied 11 months ago.

That's odd.

Ok, on the top of the camera are two buttons that have green dots next to them.

With the camera switched on, press and hold both buttons together for 5 seconds.

Then give it a try.

Customer: replied 11 months ago.
Ok if I lose you, is there a way I can pick up the conversation later? I'm doing this from my phone and may lose you
Expert:  Steve G. replied 11 months ago.

That's fine. I have to pop out as well. I'll try to respond as quick as I can.

Expert:  Steve G. replied 11 months ago.

Hi there, did you try the two button reset?