Camera and Video
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Hello and welcome to JustAnswer, I look forward to assisting you today. Is your new computer running Windows 10?
Okay thank you. Have you installed the software?
What model is your camera please?
Are you using two different models of cameras?
And I presume you are trying to install both browsers on your new Windows 10 computer then, is that correct?
The problem you are having is due to the incompatibility of browser 1 with Windows 10. Give me a few minutes please and I will see if there are any update options.
Do you have both browsers installed on the old computer?
Is it running Windows 10 also?
Go to this LINK then scroll down to the bottom of the page and click on the download link. After the file has downloaded, install it then try connecting your camera again.
Do you have an installation CD for the original software?
Which is no doubt the problem. Let me see if I can find it.
Give this LINK a try.
You are right. I had checked it before and it was safe, but not now. We are running out of options to get this installed. I will see if I can locate it but since it was never really meant to be downloaded you might not be able to find it?
I have searched everywhere I can think of and it is just not available for download. You might try removing the other version you have installed and try installing version one first in case there is a conflict between the two programs. Other than that, I am out of ideas for you.
Please let me know if I can be of any assistance.