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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5028
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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My HP with Windows 10 does not recognize my movie files from

Customer Question

My HP with Windows 10 does not recognize my movie files from my Lumix DMC-ZS25. It has before, but not now. It reads all jpg files just fine. ?????
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Thomas replied 1 year ago.

Hello! My name is ***** ***** I'm happy to help!

I'm sorry to see you're having problems with your device. Can you tell me what file type the videos are? If you aren't sure, right click on the video file and select 'Properties'.

Customer: replied 1 year ago.
You're missing the point. I cannot see the files, either icon or thumbnail. I can't see anything to right click on it.
I stopped the session last night because when I made payment I kept getting screens to click for a free trial and $29 per month. I do NOT want a subscription. I just want my problem looked into.
Expert:  Thomas replied 1 year ago.

Enable hidden files and folders, see if you can see their file type then: