How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell A. Your Own Question
Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5018
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
Type Your Camera and Video Question Here...
Russell A. is online now
A new question is answered every 9 seconds

I have a Canon EOS Rebel SL1 camera. 70-300MM Quantaray

Customer Question

I have a Canon EOS Rebel SL1 camera. 70-300MM Quantaray lens
JA: What's the exact make and model of the camera? And can you guesstimate how old it is?
Customer: Camera is 2 years old but issue is with the Quantaray lens. I get an error message that tells me to clean the lens contacts. Other lenses work perfectly.
JA: What troubleshooting have you tried?
Customer: I cleaned the contacts and have taken the camera and lens to a Best Buy store where a technician checked it out and determined that there is an internal problem with the lens electronics.
JA: The camera expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No
Submitted: 12 months ago.
Category: Camera and Video
Expert:  Russell H. replied 12 months ago.

Hi, thank you for contacting My name is Russell. I will do what I can to provide the right answer to your question.

What advice or instructions do you need for this problem, please?

Related Camera and Video Questions