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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5051
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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I have a Canon Power Shot A3100 that is locked opened. What

Customer Question

I have a Canon Power Shot A3100 that is locked opened. What could be wrong with it. I was taking pictures and started to close it and it would not close and there is nothing lit up. I tried charging the battery thinking the battery was dead, but still nothing. Any ideas?
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

I'm sorry to hear about the problem. I will have some advice and recommendations, but first I need to ask a few questions about the camera, please?

How old is the camera? in months or years since you bought it.

And how old are the batteries or how old is the battery in it?

Has the camera been dropped or otherwise subjected to mechanical shock(s) in its lifetime?

Has the camera been operated in or subjected to, temperatures below 32 degrees F (freezing point) or above about 100 degrees F ?

Has it ever been subjected to a humidity higher than 85 % or gotten wet ?

Has the camera been operated in a gritty or sandy environment, such as a beach, a seaside, a construction site, or the like?

Customer: replied 1 year ago.
15+ years old; Batteries the same (but charged just fine); has not been dropped; not below 32 or above 100; has not gotten wet, we live on the Texas Gulf Coast where the humidity gets very high sometimes; never in a bad sandy environment
Customer: replied 1 year ago.
I am still waiting for an answer to my question. I can now see why Russell H. only has two stars.
Expert:  Russell H. replied 1 year ago.

I must apologize for not being online (unavoidably) when you posted your response - thank you for the information.

If the batteries are 15+ years old, then most likely you have defective batteries. All technologies of rechargeable batteries for portable devices fail eventually.

I would recommend trying new batteries. The replacement battery needs to be charged up for 6+ hours before its first use, owing to its having been on a shelf for a considerable time.

(Perhaps I misunderstood you, as to the age of the batteries now in the camera? if so, I will reassess the case, if informed of the error.)