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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5017
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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I have a Canon Power Shot SX 120IS which has just stopped

Customer Question

HI. I have a Canon Power Shot SX 120IS which has just stopped retracting the lens when turned off. Now when I turn on it says, Lens Error, Restart Camera.
Is this repairable and how much is it likely to cost?
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Louie replied 1 year ago.

Hi Gavin and welcome to JustAnswer,

Thank you for the question and your patience. Should you still need assistance for information purposes only...

Initially, have you tried power cycling; i.e. turning On/Off a couple of times?

Customer: replied 1 year ago.
I have done that. I stated that in the "More Information" page but maybe you didn't get to see that. I took the batteries out and reinserted them and I have turned the camer off and restarted it about ten times. I also tried to very gently persuade the lens to retract as I had an issue with the lens cover not returning to its fully closed position last year and after a while I gently pushed it toward the centre of the lens and it went all the way to its closed position and has never been a problem since.
Customer: replied 1 year ago.
what now, Louie? Do you have any further response to offer? Where do I find your ongoing comments?
Expert:  Louie replied 1 year ago.

How about placing an active vacuum hose over the lens while power cycling? It may require a sort of paper funnel to fit the vacuum hose over the lens. The idea is to draw out possible dirt, sand or foreign particles that may likely be jamming against the fine gears of the lens assembly.

Customer: replied 1 year ago.
Hi Louie,I really didn't think it would be dust as I only operate it in clean conditions and always keep it enlcosed in a padded case. So I decided to exert a little more pressure twisting it both ways at the point in its cycle when it should normally retract. It has now retracted and seems to be functioning normally. I'm happy to pay the $5 for the appointment but your advice was not helpful in solving the problem. Thanks, Gavin
Expert:  Louie replied 1 year ago.

Great! Good to hear that the issue has been resolved, congratulations.

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