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Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 10902
Experience:  8+ years of professional experience
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I have a Nikon D90 and the LCD screen turns on but it looks

Customer Question

I have a Nikon D90 and the LCD screen turns on but it looks like an old grey screen.
Any idea what the problem might be?
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

When you say the LCD looks old and grey, does that mean that you cannot see anything in it? no picture, no menu items, no info ?

Or is that still visible, just at very low contrast and/or hardly visible?

How old is the D90 camera in question, please?

Customer: replied 1 year ago.
When I turn the camera on...and press the review button I hear a the lens flap is opening.
The screen is horizontal grey lines...looks like fine linen.
Don't know how old it is ...spent a lot for it from a reputable pawn shop.
Can I give you the serial number to find how old it is?(###) ###-####Thanks Mike
Customer: replied 1 year ago.
When I look thru the lens and press the shutter...I see a red box with a small red triangle facing upwards at the top Center of the box....with a red diagonal line thru the red box.
Expert:  Russell H. replied 1 year ago.

It's not within warranty if bought used from a pawn shop, unfortunately - so the serial # ***** ***** little importance. (Though possibly Nikon might think differently - you could inquire.)

Looking through the lens, doesn't involve the screen.

I would advise you to inquire with Nikon, at

about repair of this grave screen error (or doubtfully, memory error.)

Customer: replied 1 year ago.
With all due respect I appreciate your knowledge but I don't feel that turning to Nikon which is only a*****from me justifies the $26 American plus exchange. Could I ask for a refund please?
Mike *****
Expert:  Russell H. replied 1 year ago.

This question has been flagged for a refund, and Customer Support at should take care of it shortly. If they do not, please contact***@******.***.

Thank you for asking your question here at