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Pete, Electronic Engineer
Category: Camera and Video
Satisfied Customers: 17404
Experience:  Over 16 years of experience installing and repairing electronics.
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My Cannon MVX350i cam corder gives a message "remove

Customer Question

Hi Pearl my Cannon MVX350i cam corder gives a message "remove cassette" but it will not eject, it tries but fails to open to eject.
JA: Just to clarify, what's the exact make and model of your machine?
Customer: MVX350i E Cannon
JA: What troubleshooting have you tried?
Customer: Tried gently pulling the carriage upwards to release it
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Pete replied 1 year ago.

Hi there,

First, try connecting the camcorder to a power source, then try ejecting the cassette again. If there is not enough power, it can cause the cassette to not eject.

If that doesn't work, then the camcorder will need to be disassembled to retrieve the cassette, similar to what is shown here:

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Alternatively, please reply back if you need further assistance.

Expert:  Pete replied 1 year ago.

Hi, just checking in on your question, do you need any further assistance?