How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell A. Your Own Question
Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 6042
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
24675295
Type Your Camera and Video Question Here...
Russell A. is online now
A new question is answered every 9 seconds

I have a Fujifilm X100 - when I put the battery in and turn

Customer Question

Hello, I have a Fujifilm X100 - when I put the battery in and turn on the camera, it asks me the language, then the date/time, then turns off, completely dead. Is this an electrical problem or battery issue? I am currently charging two batteries all the way up, but pretty sure they already are charged. What should I try to alleviate this? I love this camera and hate that it doesn't work!!
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Russell A. replied 1 year ago.

Hi,

First, assuming that the battery is charging properly, there are two other connection issues that may cause this. An insulating film can build up on the contacts in the battery compartment or one of the contacts can lose tension. Clean the contacts in the battery compartment using q-tips with a small amount of alcohol and clean q-tips to dry the contacts. In addition, check their position in reference to the contacts on the battery.

Also, have you tried completing the setup with the memory card removed? If not, please do so, as checking the read/write function is part of the self check portion of the start up process.

Please keep in mind that my diagnosis & solutions provided are directly dependent on the accuracy of your description of the problem. As with any "do it yourself" fixes, success is a "team effort", since I can't see or touch the camera, and relies on the customer's manual dexterity and ability to follow the instructions well. If the "do it yourself" approach doesn't work out for you and you need conventional repair, please let me know.

If you require additional information, please use the Reply to Expert Tab to contact me. Click the ratings only after our exchange is complete and you are satisfied.

If you are satisfied that my answer is accurate or has provided a reasonable alternative solution, please do not forget to rate my answer OK, Good or Excellent.

Thank you

Customer: replied 1 year ago.
I cleaned the contacts as you suggested and tried with and without the memory card - even tried a different memory card. Only after the battery is removed and reinserted will it turn back on and doesn't get past the CHOOSE LANGUAGE screen - just shuts off completely. Is there a way to do a factory reset or something - a form of reboot? The fact that it comes on and asks for language tells me its getting power but there must be some programming or something non-electrical causing it to shut off.
Expert:  Russell A. replied 1 year ago.

Unfortunately, the fact that the camera is asking for the base settings (language, time & date) indicates that the camera has effectively been reset and is attempting to come up from the original factory status. The symptom does point to a software or hardware issue, but, probably not electrical, since at the next step there would be lens movement and any obstruction can cause the shutdown. Try using canned compressed air to blow out the area between the lens barrel and camera body since even a small amount of sand or grit can cause this problem.

If you require additional information, please use the Reply to Expert Tab to contact me. Click the ratings only after our exchange is complete and you are satisfied.

If you are satisfied that my answer is accurate or has provided a reasonable alternative solution, please do not forget to rate my answer OK, Good or Excellent.

Thank you