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Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 11222
Experience:  8+ years of professional experience
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I just got a nikon 6900 coolpix camera and I took it to the

Customer Question

Hello I just got a nikon 6900 coolpix camera and I took it to the beach and now it is saying lens error. How do I fix this
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

That sort of problem is often not readily fixed.

Try removing the batteries, and leaving the camera on a (dry, non-humid, non-dusty) shelf for overnight. Then put the batteries back in and try the camera again.

Then try cleaning the terminals in the battery compartment, after removing the batteries, first by rubbing off with a fresh pencil eraser, then by wiping the terminals off with cotton swabs moistened in rubbing alcohol, then letting them dry off for 5+ minutes with the battery compartment door open, then try turning the camera On again.

How long has the battery or batteries in the camera been in-use? If over a year, then you might possibly have a battery/batteries that are getting weak. Rechargeable batteries do get weaker with time, and eventually fail to deliver enough power to start up a device like a digital camera; they then need replacing. The replacement battery needs to be charged up for 6+ hours before its first use, owing to its having been on a shelf for a considerable time.

How old is the camera? in months or years since you bought it.

Has the camera been dropped or otherwise subjected to mechanical shock(s) in its lifetime?

Has the camera been operated in or subjected to, temperatures below 32 degrees F (freezing point) or above about 100 degrees F ?

Has it ever been subjected to a humidity higher than 85 % or gotten wet ?

Has the camera been operated in a gritty or sandy environment, such as a beach, a seaside, a construction site, or the like?

Customer: replied 1 year ago.
i took it to the beach and I think it got sand in it and I tried to clean it out with compressed air and leaving the batteries out.
Customer: replied 1 year ago.
It is only like 2 months old too
Expert:  Russell H. replied 1 year ago.

Unfortunately the sand, I would guess, has gotten into the lens mechanism.

That will require disassembly and cleaning and reassembly by a skilled technician, if so.

(Was the camera dropped into the sand? if so, and if it was dropped so that the lens was impacted, then it might be that the lens is simply misaligned and not dirty inside. I can't tell from here, of course, nor did I see how it was dropped.)

The warranty may have been voided, I'm sorry to say... though you could try getting Nikon to repair it for free under warranty.