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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 6027
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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My Powershot G12 was dropped and now it will take a few

Customer Question

Hi, my Powershot G12 was dropped and now it will take a few pictures well and then they become washed out on both the card and the view screen. View screen works fine until I take the picture and then will work fine until I take another picture
JA: How long has this been going on?
Customer: Since I dropped it
JA: What troubleshooting have you tried?
Customer: None aside from removing the card and battery. Even without the card in it does the same thing.
JA: The camera expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: I think that is all. Thanks.
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Camera Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Russell A. replied 1 year ago.


From your description I assume that you can see the menu. Are you able to see previously taken photos (before the problem) in the LCD screen. Unfortunately, it appears that the impact has damaged the image sensor ("CCD" the light sensitive chip that produces the image). Some of the information at the link below does explain the problem. Canon

Canon repair, at the link below, is probably your best option. If repair is not practical Canon has been known to offer discounts on new and refurbished replacements.

Please keep in mind that my diagnosis & solutions provided are directly dependent on the accuracy of your description of the problem. As with any "do it yourself" fixes, success is a "team effort", since I can't see or touch the camera, and relies on the customer's manual dexterity and ability to follow the instructions well.

If you require additional information, please use the Reply to Expert Tab to contact me. Click the ratings only after our exchange is complete and you are satisfied.

If you are satisfied that my answer is accurate, please do not forget to rate my answer OK, Good or Excellent.

Thank you