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Pete, Electronic Engineer
Category: Camera and Video
Satisfied Customers: 17700
Experience:  Over 16 years of experience installing and repairing electronics.
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I'm asking friend who texted me: [7/5/16, 1:04:53 PM] Ashley

Customer Question

I'm asking for a friend who texted me:
JA: How long has this been going on?
Customer: [7/5/16, 1:04:53 PM] Ashley Tea: my camera (canon g7x) had full battery and I went to take a video today
[7/5/16, 1:05:12 PM] Ashley Tea: it turned on just fine, I started recording and suddenly it said "busy" then the screen went black and now it won't turn on
[7/5/16, 1:05:22 PM] Ashley Tea: I haven't dropped it or gotten it wet or anything like that
[7/5/16, 1:05:32 PM] Ashley Tea: took out the battery and tried to turn it on again, no luck.
[7/5/16, 1:05:47 PM] Ashley Tea: if you guys find anything that might explain it plz let me know ;_;
[7/5/16, 1:06:31 PM] Ashley Tea: if it makes any difference the lense is still extended (it didn't retract back into the camera when it turned off) which has me worried the most
JA: What's the make and model of your tv, and has turning it on been a problem in the past?
Customer: it's a Canon G7X camera
JA: What troubleshooting have you tried?
Customer: [7/5/16, 1:07:53 PM] Ashley Tea: but I've popped SD and battery out then put them back
[7/5/16, 1:07:56 PM] Ashley Tea: and no dice
JA: The camera expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: seems like it won't turn on at all
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Camera Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Pete replied 1 year ago.

Hi there,

If there is a memory card fitted in the camera, try removing it and let me know if the camera turns on and off normally again. If it does, then the memory card is corrupt and will need to be reformatted or replaced.

If the camera still won't operate normally without a memory card fitted then the lens mechanism may be jammed - this can happen if something like a small grain of sand gets into it. It will need to be sent for repair if this has happened (a local camera repair tech could also clean it out for you).

Let me know how you make out...


Expert:  Pete replied 1 year ago.

Hi, just checking in on your question, do you need any further assistance?

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