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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5019
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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Camera doesn't show image. There's just a blank screen.

Customer Question

Camera doesn't show image. There's just a blank screen.
JA: What's the exact make and model of the camera? And can you guesstimate how old it is?
Customer: C-700 Camedia ... and old camera I was going to give to my niece
JA: What troubleshooting have you tried?
Customer: trying all the different settings
JA: The camera expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: that's about it
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Camera Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Carl L replied 1 year ago.

Hi, I'm Carl and welcome to Just Answer.

What was the last thing that happened before the black screen started to occur?

Was it dropped at all?

Do you hear any sounds when you press the Power Button?

Did you try using new AA Batteries?

Customer: replied 1 year ago.
fresh batteries. No, it wasn't dropped at all. I haven't used the camera in a few years and it's been in a padded case. The power comes on and it will "click" and flash. But you can't see anything through the viewfinder or the view screen.
Expert:  Carl L replied 1 year ago.

Thank you for the clarification. That definitely helps! The problem is in the Shutter if the screen is black in both the View Finder and Screen. Look at the shutter while trying to take a picture. Is it opening then shutting or staying shut?