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Oh, I have a Lumix DMC-TZ6 digital camera. The monitor on the back is just showing fuzz and interference (...

Customer Question
Oh, hello. I have a...
Oh, hello. I have a Lumix DMC-TZ6 digital camera. The monitor on the back is just showing fuzz and interference (no discernable picture). I wondered if there was any way of doing some sort of screen reset? Many thanks. T
JA: What's the exact make and model of the camera? And can you guesstimate how old it is?
Customer: It's a Panasonic, Lumix DMC-TZ6 with Leica lens and 12x digital zoom and iA (intelligent auto) feature. I think around 5 years old. T
JA: What troubleshooting have you tried?
Customer: I cant find any online to try. I was hoping that there would be some version of 'control-alt-delete' for the screen but cant find one. It did have an SD card but I cant find it at the moment, otherwise I would test my suspicion that the camera is fully working, but simply not showing me the pictures. T
JA: The camera expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No. Thank you.
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Camera Technician about your situation and then connect you two.
Submitted: 1 year ago.Category: Camera and Video
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Answered in 4 minutes by:
6/25/2016
Camera and Video Technician: Shahid, Camera and Video Technician replied 1 year ago
Shahid
Shahid, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 12,030
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hello and Welcome. My name is ***** ***** I'll assist you today. I'm sorry you're having trouble with it. I need additional info to troubleshoot the issue.

- Do the camera icon/ menu graphics appear normal on screen?

Thanks.

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Customer reply replied 1 year ago
No, they don't. Just a fuzzy screen, similar to when you have a bad aerial reception / interferenc on an old-style tv.
T
Camera and Video Technician: Shahid, Camera and Video Technician replied 1 year ago

OK, please take a fresh picture and transfer it to computer and open it up.

Does it look normal or has same. similar problem as you get on camera screen?
This test will help to narrow down the issue.

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Customer reply replied 1 year ago
Sorry, that took me a while. I'm unable to do it. Cannot get the lead from the camera to appear on one of the sources on my tv screen (and don't have SD card to put it into computer.)
T
Camera and Video Technician: Shahid, Camera and Video Technician replied 1 year ago

OK, no problem, please take your time to do the test and reply back with the result, we will continue troubleshooting at later time.

Thanks.

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Customer reply replied 1 year ago
OK. Will hunt down an SD Card.T
Camera and Video Technician: Shahid, Camera and Video Technician replied 1 year ago

Sure, no rush.

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Russell A.
Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5,067
5,067 Satisfied Customers
Experience: 30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.

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