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Dan
Dan, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 1974
Experience:  25 Years CCTV, CATV, and SMATV setup and installation.
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I have a kodak c875 and my computer refuses to recognize it

Customer Question

I have a kodak c875 and my computer refuses to recognize it even though windows 10 says its properly installed. There is an error code 0xA00F4244(0xC00DABE0) that appears when trying to download pix. Help!
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Dan replied 1 year ago.

Hello and thank you for your question. I look forward to assisting you today. The easiest way to resolve the problem is to remove the SD card from the camera and insert it directly into your computer. You can then transfer the photos directly from the card.

Customer: replied 1 year ago.
according to the computer the card is mt. not so
Expert:  Dan replied 1 year ago.

I'm sorry, the card is what?

Customer: replied 1 year ago.
its says the card is empty
Expert:  Dan replied 1 year ago.

Never mind. Can you see pictures when the card is in the camera?

Customer: replied 1 year ago.
Expert:  Dan replied 1 year ago.

Did you upgrade to Windows 10?

Customer: replied 1 year ago.
it was working after it was installed
Expert:  Dan replied 1 year ago.

By connecting the camera to the computer using a USB cable?

Customer: replied 1 year ago.
It won't download when hooked to the computer using a usb cord
Expert:  Dan replied 1 year ago.

I understand, but when it was working, is that how?

Customer: replied 1 year ago.
ALL I GET WHEN IT DOES DOWNLOAD SOMETIMES IS WHAT LOOKS LIKE BLUE DROPS OF BLURRY PAINT
Customer: replied 1 year ago.
WHEN IT DID WORK IT WAS CONNECTED TO A USB PORT VIA THE CORD TO THE CAMERA
Expert:  Dan replied 1 year ago.

Do you have the original Easyshare disc? If so, uninstall it then try re-installing it.

Expert:  Dan replied 1 year ago.

You could also have a bad USB cable? I presume you have tried connecting to different ports as well?

Customer: replied 1 year ago.
i TRIED BOTH PORTS,AND WHAT WOULD EXPLAIN WHEN IT DOES DOWNLOAD THAT I GET BLUE DOTS? iHAVE A kODAK EASYSHARE DISC VERSION 6.0 IF THST IS CURRENT ENOUGH
Expert:  Dan replied 1 year ago.

That is the most current as Kodak no longer supports it. What you are seeing is due to either an incomplete transfer or what the computer thinks is a corrupt file, probably due to a recent Windows update. You should be able to plug your SD card directly in to transfer the photos. I am checking on that now as to why that isn't working for you.

Expert:  Dan replied 1 year ago.

Do you happen to have a different SD card you can try?

Customer: replied 1 year ago.
IT WORKS BUT THERE ISN'T ANY PLACE TO CLICK ON TO OPEN THE PIX. THIS SCREEN THAT POPS UP ISN'T LIKE THE ORIGINAL SCREEN WHERE I COULD SELECT THE PIX I WANTED AND HAD A PLACE TO CLICK ON TO SEE THE PIX
Customer: replied 1 year ago.
i WAS WRONG BOTH CARDS SHOW PIX BUT THERE ISN' T ANY PLACE TO CLICK ON TO DOWNLOAD THEM INTO THE COMPUTER
Expert:  Dan replied 1 year ago.

What you will need to do is right click on one just to experiment, then select copy and paste it to your desktop.

Customer: replied 1 year ago.
WHAT IT AMOUNTS TO IS THAT THE CAMERA WILL NOT DOWNLOAD THE INTERNALLY INSTALLED PIX VIA USB PORTS BUT BOTH THE SD CARDS WILL SHOW THE PIX WHEN INSTALLED IN THE COMPUTER BUT EITHER WAY I HAVE NO INDICATION OF WHAT TO DO TO FORWARD THEM TO MY PICTURES
Customer: replied 1 year ago.
i have tried right clicking as well as pressing enter with no results
Expert:  Dan replied 1 year ago.

Have you tried reinstalling the Easyshare software yet?

Customer: replied 1 year ago.
I haven't tried reinstalling yet. If we lose connection how do I recontact you?
Expert:  Dan replied 1 year ago.

You can save this link or just bookmark this page. http://professional.justanswer.com/chat/index/cf68847c103a42ad99dab9efac1e8493

Expert:  Dan replied 1 year ago.

Make sure you completely uninstall the version you have running first.

Expert:  Dan replied 1 year ago.

Just checking in to see how you came out?