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Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 10784
Experience:  8+ years of professional experience
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I have a Olympus Cameral OM-D E-M1. I took a picture and

Customer Question

I have a Olympus Cameral OM-D E-M1.
I took a picture and while storing the image the mirror appears to remain locked up.
The display remains dark besides the camera info.
I can review previous images acquired.
I changed the card and battery and the display remains opaque besides the camera info.
Is there a way to 'unfreeze' or reset the mirror or acquisition mechanism?
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting My name is***** will do my best to provide the right answer to your question.

That could also, perhaps, be a sudden complete failure of the image sensor. Are you sure it is the mirror?

In any case, in either case, there are somethings to try, and some to consider:

Try removing the batteries, and leaving the camera on a (dry, non-humid, non-dusty) shelf for overnight. Then put the batteries back in and try the camera again.

Then try cleaning the terminals in the battery compartment, after removing the batteries, first by rubbing off with a fresh pencil eraser, then by wiping the terminals off with cotton swabs moistened in rubbing alcohol, then letting them dry off for 5+ minutes with the battery compartment door open, then try turning the camera On again.

How long has the battery or batteries in the camera been in-use? If over a year, then you might possibly have a battery/batteries that are getting weak. Rechargeable batteries do get weaker with time, and eventually fail to deliver enough power to start up a device like a digital camera; they then need replacing. The replacement battery needs to be charged up for 6+ hours before its first use, owing to its having been on a shelf for a considerable time.

How old is the camera? in months or years since you bought it.

Has the camera been dropped or otherwise subjected to mechanical shock(s) in its lifetime?

Has the camera been operated in or subjected to, temperatures below 32 degrees F (freezing point) or above about 100 degrees F ?

Has it ever been subjected to a humidity higher than 85 % or gotten wet ?

Has the camera been operated in a gritty or sandy environment, such as a beach, a seaside, a construction site, or the like?

Customer: replied 1 year ago.
The camera is three years old. I do have six different batteries and same result was obtained. The indicator of battery charge on the monitor indicates full charge. I will remove the battery from the compartment and let it sit overnight and try again tomorrow. The camera has not been subjected to fall or dust or sand. Thanks
Expert:  Russell H. replied 1 year ago.

Are the six different batteries of the same age, and how old are they if so?

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