Camera and Video
Ask a Camera and Video Question, Get an Answer ASAP!
Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
The wireless connection could be slow, or it could be unstable.
What wireless connection were you using, Bluetooth, or WiFi ?
Either way, if there was a different environment or locale, in which you did the connect-and-download, you could have had interference from the environment. Esp. if you did the connect-and-download in a car... cars are very 'noisy' environments, relative to wireless communication.
Let me know the circumstances, and also, what error message the download was terminated with, if any. And I will advise you further.
A red X over the folder means, probably, that the folder was miswritten... e.g., the connection providing the information was terminated before the folder was completed.
If the folder was recently created, and its File Info reveals it has nothing in it, then delete it.
And try the connection again. Maybe it was just a temporary failure, or 'glitch' - I hope so.
I am not sure what to advise you on this problem at this point. I'm not really great with Apple technology problems.
I have Opted Out, opening the case to other Experts in this category, at no additional charge to you.
Await another Expert's response... you ought to receive a notification email when another Expert takes up the case. Thanks.
Hi there and welcome
Can you remove the battery please then hold the shutter button down for 60 seconds then release.
Wait 5 minutes, put the battery back in and turn it on.
Tell me please if then you can download the photos correctly
If the problem returns, please let me know.
If you would like any additional information or assistance, please do not hesitate to let me know.
And please take a second to rate my service by clicking one of the stars at the top of the screen then submit