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Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 10923
Experience:  8+ years of professional experience
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I have a GE Digital camera. When I take a picture I try to

Customer Question

I have a GE Digital camera. When I take a picture I try to see what I have taken by pressing the button to do so but I get a message that says "unable to read file". What is happening?
Submitted: 1 year ago.
Category: Camera and Video
Customer: replied 1 year ago.
Sorry the statement is "unable to recognize file"
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

The file may be being stored in

A. a format the camera can store in but can't read ? this is very unlikely!


B. a corrupted version of the format it is supposed to be stored in.


C. the camera is unable to read/decode the usual format, owing to breakage of the decoding or format recognition etc.

The best way to settle which of these three is the case, would be to take the card the pictures are stored on, to a computer, and try to read the pictures there.

- if the pictures read fine, (B) is not the case. And dependent upon what File Type the pictures recently taken turn out to be, it might be (A).

- if the pictures don't read fine on the computer either, then (B) may be the case very likely.

Customer: replied 1 year ago.
I connected the camera to the computer. One picture I took did show up others did not. I tried to copy some pictures to the card to see if they would show up. They did. I then took some new pictures with the camera and they did not appear on the computer. Real strange.
Expert:  Russell H. replied 1 year ago.

'appear' on the computer.... um, what exactly does that mean? did they fail to open? or were they just not found at all?

How did you search for them?

Customer: replied 1 year ago.
One picture I had taken did open and appeared when I connected the camera to the computer. Other pictures did not open that I had taken,
The pictures I copied to the card did open on the computer screen,
Customer: replied 1 year ago.
I am going to have to quit on this for the evening,
Expert:  Russell H. replied 1 year ago.

Puzzling. But what are the File Types of the files that 'appear'? and the ones that don't 'appear'?

File Type can be told by right-clicking on the file icon, then choosing Properties, and looking for File Type on the General tab of the Properties. (This, when the files are examined on a Windows PC.)

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