How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell H. Your Own Question
Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 10913
Experience:  8+ years of professional experience
Type Your Camera and Video Question Here...
Russell H. is online now
A new question is answered every 9 seconds

My Sony XDCAM has a blinking error code 62.10. : I just got

Customer Question

My Sony XDCAM has a blinking error code 62.10.
JA: Sometimes things that you think will be really complicated end up being easy to fix. The Camera Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: I just got this camcorder. It has not gotten wet or been dropped. I have had it only two weeks. Now I have this blinking error code 62.10
JA: Is there anything else the Camera Technician should be aware of?
Customer: no
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Camera Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

That's a severe error message which there is not much specific information about, that I can find.

Try a reset of the camera:

Locate the RESET button on the camcorder. It should be small, but labeled.

Press and hold it down - with a ballpoint pen tip, if necessary - for at least 5 seconds.

See if that cures the problem. If it doesn't, Sony indicates the camcorder should be sent to a Sony servicing facility.