How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Rick Your Own Question
Rick, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 1704
Experience:  25+ years experience as a camera and video technician.
Type Your Camera and Video Question Here...
Rick is online now
A new question is answered every 9 seconds

I have a DSLR D7100. The ERR message persists. I cleaned the

Customer Question

I have a DSLR D7100. The ERR message persists. I cleaned the contact points carefully. That did not remove the ERR message. The camera is not processing light correctly. I have a D90 as well and with the same lenses on it worked fine. The D7100 seems to need help.
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Rick replied 1 year ago.

Hi. My name is*****'m a camera repair technician with almost 30 years in the business and I'll be glad to help you with your question today.

Thr "ERR" massage is a general indicator that simply means something is wrong with the camera. However, it is usually associated with a shutter failure or a fault in the aperture control mechanism. Either one of these will require service by a Nikon service facility. Your best bet is to go through the Nikon website for support to get the contact information for the service center closest to you.

Expert:  Rick replied 1 year ago.

Just a note to see if I can be of any further assistance?

Please provide a positive Rating so that I may be credited for my efforts.
If I can be of further assistance, please ask rather than leave a negative response.

Thank You