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Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 10919
Experience:  8+ years of professional experience
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I have error E47 on my LS743 : lens does not go bak : no

Customer Question

Hi I have error cod E47 on my LS743
JA: Sometimes things that you think will be really complicated end up being easy to fix. The Camera Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: lens does not go bak
JA: Is there anything else the Camera Technician should be aware of?
Customer: no
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Camera Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting My name is***** will do my best to provide the right answer to your question.

Try removing the batteries, and leaving the camera on a (dry, non-humid, non-dusty) shelf for overnight. Then put the batteries back in and try the camera again.

Then try cleaning the terminals in the battery compartment, after removing the batteries, first by rubbing off with a fresh pencil eraser, then by wiping the terminals off with cotton swabs moistened in rubbing alcohol, then letting them dry off for 5+ minutes with the battery compartment door open, then try turning the camera On again.

How long has the battery or batteries in the camera been in-use? If over a year, then you might possibly have a battery/batteries that are getting weak. Rechargeable batteries do get weaker with time, and eventually fail to deliver enough power to start up a device like a digital camera; they then need replacing. The replacement battery needs to be charged up for 6+ hours before its first use, owing to its having been on a shelf for a considerable time.

How old is the camera? in months or years since you bought it.

Has the camera been dropped or otherwise subjected to mechanical shock(s) in its lifetime?

Has the camera been operated in or subjected to, temperatures below 32 degrees F (freezing point) or above about 100 degrees F ?

Has it ever been subjected to a humidity higher than 85 % or gotten wet ?

Has the camera been operated in a gritty or sandy environment, such as a beach, a seaside, a construction site, or the like?

Customer: replied 1 year ago.
Thank you for responding. We just had opportunity to read your advise, so we are now doing the first step: taking out the battery and shelving the camera overnight. So, tomorrow we will be back.
And in details it happened like that : I took it from the station, clicked to get the lend out, when it did, no picture could be made, right away it said "error, users guide E-45.
When I put it back on the station and wanted to import all my pictures, it went well and I cleared out the camera after that. But it did not help. Right now, I have all my pictures done , saved well, the camera is cleared...but the lens is still out.
I will contact you tomorrow, after I do the battery out job. Maybe my explanation helped you with the diagnosis,
Till tomorrow, Barbara and Tad Berner
Expert:  Russell H. replied 1 year ago.

Thanks for the information. It does not really add to what I advised you to try, unfortunately.

Let me know how my advice affects your problem with the Kodak camera.

Customer: replied 1 year ago.
We did it all, nothing helped, I have sent you a letter (E-mail) for refunding our fee, as it was mentioned above, Thank you, BB
Customer: replied 1 year ago.
Nothing more to add...the client deals with unknown conditions
Expert:  Russell H. replied 1 year ago.

OK. I have passed your request for a refund to Customer Support at, since I have no other power than that over charges, billing, refunds, etc.

Thank you for bringing your question to us here at

Please feel welcome to return, at any time or occasion, to ask another question here at, in any one of our abundant categories of expertise.