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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5017
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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Pearl, the family has an MCG-12684 camera up at a cabin. I

Customer Question

Pearl, the family has an MCG-12684 camera up at a cabin. I took it down and wish to export the photos to my PC (Win 7). I can't even get the pc to acknowledge that the camera is connected, much less be able to export the photos. Why?
JA: You've come to the right place. The tech wizards know cameras inside and out, and I'd love to connect you with the best shutterbug to help with this. Have you tried to troubleshoot?
Customer: No. I assumed it would 'plug and play.'
JA: Is there anything else the Camera Technician should be aware of?
Customer: no
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Camera Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Viet - Camera Tech replied 1 year ago.


I'm sorry about the issue. Was it working fine previously?

What's the model of your computer?

With the camera powered on and connected to the computer with a USB cable, does the computer or camera show anything differently? Does the computer make a sound when plugging in the camera?

Is there any other model besides MCG-12684?

Have you downloaded / installed the Moultrie Plot Stalker time-lapse photography software at the website below yet?

Please reply at the box below. Thank you,

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