How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Pete Your Own Question
Pete, Electronic Engineer
Category: Camera and Video
Satisfied Customers: 17935
Experience:  Over 16 years of experience installing and repairing electronics.
Type Your Camera and Video Question Here...
Pete is online now
A new question is answered every 9 seconds

I Have a Canon EOS 70D purchased in dec 2015 , it has locked

Customer Question

I Have a Canon EOS 70D purchased in dec 2015 , it has locked and is displaying FIRMWRE UPDATE PROGRAM update file cannot be found please check the memory card and reload the battery and try again . have done this and no good , I've done some research on the net but not sure what to do
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Pete replied 1 year ago.

Hi Brett

Expert:  Pete replied 1 year ago.

The firmware will need to be reinstalled at the factory if you are seeing this - you can have the camera returned under warranty for this repair: