How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell H. Your Own Question
Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 10902
Experience:  8+ years of professional experience
Type Your Camera and Video Question Here...
Russell H. is online now
A new question is answered every 9 seconds

The dial in the top right rear of my D3300 is not working in

Customer Question

Hello, the dial in the top right rear of my D3300 is not working in manual mode to adjust the shutter speed or the F stop. It doesn't work in aperture or shutter mode either. It doesn't feel broken but it doesn't change anything.
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting My name is***** will do my best to provide the right answer to your question.

How old is the camera? in months or years since you bought it.

Has the camera been dropped or otherwise subjected to mechanical shock(s) in its lifetime?

Has the camera been operated in or subjected to, temperatures below 32 degrees F (freezing point) or above about 100 degrees F ?

Has it ever been subjected to a humidity higher than 85 % or gotten wet ?

Has the camera been operated in a gritty or sandy environment, such as a beach, a seaside, a construction site, or the like?

I would suggest that you try a Factory Reset of the camera. The dial may possibly have been disabled by some obscure setting. A reset of your camera back to factory-issue default settings would show whether this is the case.

(It is true, that a Factory Reset also wipes your camera clean of all custom settings you yourself have programmed into it... though it will not erase date/time settings, not usually, and will never erase pictures taken or videos recorded with the camera and in its storage.)

Do you recall the dial at top right rear of your D3300 ever working, when in Manual Mode, before this? if so, it might also be 'broken'... so that's why I asked the questions about the age, and the excellence of your care, of the camera. So as to judge whether its Nikon Warranty coverage is still valid, or not.

Let me know, please. Thanks.

Customer: replied 1 year ago.
I can try the reset, but to answer your other questions, it is one year old. I have taken good care of it. It is in a padded case when not I use. It worked fine until it just didn't. Again, the dial feels no differently, it just doesn't work any more. It hasn't been in harsh temperatures, hasn't been in any environment where it would have had sand or dirt. I will try the reset, but if that doesn't work, then what?
Expert:  Russell H. replied 1 year ago.

It's good to hear that you took care of your camera.

But a crucial point, perhaps: is it more than one year old? or less than one year old, measured from date of original purchase?

Customer: replied 1 year ago.
Purchased May 9,2015. Of course it stopped working the 6th and I wasn't thinking it could possibly be broken. It's like ther is a timer installed in these and as soon as warranty is up they go south.
Expert:  Russell H. replied 1 year ago.

Try the Factory Settings Reset. It often can cure these problems.