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Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 10918
Experience:  8+ years of professional experience
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Ricoh WG-5 Gps camera battery won't charge and if I insert

Customer Question

Ricoh WG-5 Gps camera battery won't charge and if I insert charged battery, charged from external charger, the camera won't turn on.
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Russell H. replied 1 year ago.
Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question. That sounds very like either dirty contacts, somewhere in the power supplying chain, or else a broken (possibly mechanically or 'physically' broken) component in the initial power chain inside the camera. To clean contacts, examine for corrosion, and buff off if possible with an alcohol-moistened rag cloth, then clean minutely at least once with a cotton swab moistened with alcohol. How old is the camera? in months or years since you bought it. Has the camera been dropped or otherwise subjected to mechanical shock(s) in its lifetime?Has the camera been operated in or subjected to, temperatures below 32 degrees F (freezing point) or above about 100 degrees F ?Has it ever been subjected to a humidity higher than 85 % or gotten wet ?(Any of these could void the warranty and cause damage of the sort that you now see.)
Customer: replied 1 year ago.
Hi Russell, This model is made for abuse - waterproof, shock resistant, etc. It's one yr. old.. I was outdoors shooting photos of birds and brought it in to download the pics. The battery indicator showed the battery was dying, so I plugged in the charger. When I plugged in the charger (charges with the battery in the camera), there was no normal flashing green light. So, I purchased a separate out-of-camera charger and new batteries, but still a no go. I'll try cleaning the contacts in the camera, but they look pretty clean (no visible corrosion or tarnishing). with the new battery, the camera still doesn't turn on.
Expert:  Russell H. replied 1 year ago.
I'm glad to hear that it's made tough... so minor abuse wouldn't void warranty, then. Good. Whether it is over, or under, one year from original purchase date, is the vital question at this point. It probably won't work, has a defect in the charging circuitry or power circuitry more likely, which warranty-covered service would really do a lot for - free of charge to you, if it is just less than a year old. So that's an important point.