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Pete
Pete, Electronic Engineer
Category: Camera and Video
Satisfied Customers: 17925
Experience:  Over 16 years of experience installing and repairing electronics.
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I am trying to download new pictures to my laptop but the

Customer Question

Hi. I am trying to download new pictures to my laptop but the laptop is not recognizing that the camera is attached. Any suggestions?
JA: Sometimes things that you think will be really complicated end up being easy to fix. The Camera Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: I have tried power both the camera and laptop on /off but no change. Are there any settings on the camera that could have been inadvertently changed causing this issue?
JA: Is there anything else the Camera Technician should be aware of?
Customer: The camera is a Canon EOS Rebel T1i
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Camera Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Pete replied 1 year ago.
Hi there,Can you try using a different USB cable first.If it still isn't recognized, try connecting to a different computer and let me know if it works ok there?
Expert:  Pete replied 1 year ago.
Hi, just checking in on your question, do you need any further assistance?