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I take a photo. I can see it on the screen. but when I go to

Customer Question
print it it's not there...
i take a photo. I can see it on the screen. but when I go to print it it's not there
Submitted: 1 year ago.Category: Camera and Video
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Answered in 8 minutes by:
5/5/2016
Camera and Video Technician: Dan, Camera and Video Technician replied 1 year ago
Dan
Dan, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 2,079
Experience: 25 Years CCTV, CATV, and SMATV setup and installation.
Verified
Hello and thank you for your question. I look forward to assisting you today. Can you tell me please how you are connecting your camera and to what type of computer?
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Customer reply replied 1 year ago
I take the card out put in the computer but it won't load. At Walgreens the photos didn't even show up
Customer reply replied 1 year ago
(###) ###-####
Camera and Video Technician: Dan, Camera and Video Technician replied 1 year ago
My apologies but I am not able to contact you by phone at this time.
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Customer reply replied 1 year ago
Ok
Camera and Video Technician: Dan, Camera and Video Technician replied 1 year ago
Have you had any problems before or are you using a different SD card?
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Customer reply replied 1 year ago
Same sm card
Camera and Video Technician: Dan, Camera and Video Technician replied 1 year ago
Do you receive any error messages when you take a picture?
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Customer reply replied 1 year ago
When I loaded it at Walgreens it said there were 600 plus photos but only /5 showed
Customer reply replied 1 year ago
No error message
Camera and Video Technician: Dan, Camera and Video Technician replied 1 year ago
Can you check the contacts on the card for any corrosion please and make sure they are clean.
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Customer reply replied 1 year ago
Contacts are fine. I fell like the photos are hiding some where in my camera
Camera and Video Technician: Dan, Camera and Video Technician replied 1 year ago
Not possible as everything is recorded to the card. Make sure the camera is always powered off before inserting or removing the card. Do you by chance have another card you can try to see if it works?
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Customer reply replied 1 year ago
I can but I have some prom pic on this card. I can see the photos on my camera screen
Camera and Video Technician: Dan, Camera and Video Technician replied 1 year ago
I understand. I just wanted to see if the camera would record okay to a different card? When you insert the original card into your computer, does it recognize it?
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Customer reply replied 1 year ago
I don't know how to do that
Customer reply replied 1 year ago
Oops yes it does
Camera and Video Technician: Dan, Camera and Video Technician replied 1 year ago
Are you inserting the card directly into your computer?
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Customer reply replied 1 year ago
Yes. Some of the pics are there but not all that I took
Camera and Video Technician: Dan, Camera and Video Technician replied 1 year ago
Okay, as long as you can access the card you can recover the photos that are there with a photo recovery program.
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Customer reply replied 1 year ago
What is that?
Camera and Video Technician: Dan, Camera and Video Technician replied 1 year ago
I suspect your memory card is failing. If you go to this LINK and download this program, you can run it and it will recover all of the photos from your card. It will also recover any photos that were ever recorded to the card as well so don't be surprised at the amount it finds.
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Camera and Video Technician: Dan, Camera and Video Technician replied 1 year ago
Click the green download button when you get to the download site.
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Customer reply replied 1 year ago
Can I down download it to my computer
Camera and Video Technician: Dan, Camera and Video Technician replied 1 year ago
You mean the photos?
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Customer reply replied 1 year ago
Yes
Camera and Video Technician: Dan, Camera and Video Technician replied 1 year ago
Absolutely! The program will ask you where you would like the photos recovered to.
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Camera and Video Technician: Dan, Camera and Video Technician replied 1 year ago
I will check back with you periodically to see how you are progressing. It may take a bit but I will respond back as soon as I can.
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Camera and Video Technician: Dan, Camera and Video Technician replied 1 year ago
Checking in to see how you are doing?
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Russell A.
Russell A.
Russell A., Camera and Video Technician
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