How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell H. Your Own Question
Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 10763
Experience:  8+ years of professional experience
Type Your Camera and Video Question Here...
Russell H. is online now
A new question is answered every 9 seconds

I have a Coolpix S7000 camera that use . As inspector

Customer Question

I have a Coolpix S7000 camera that use for work. As inspector of merchandise, I take about 100 to 200 snap shots each job once a day. The quality is great but all of the sudden I am getting lens error message and cannot pass though this message. I removed battery and card and re-inserted about 1 hour letter but the problem continued.
Is there any recall for the lens as it had with the model J3?
As this is a working instrument for me, I am concerned.
Thank you for your help
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Russell H. replied 1 year ago.
Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question. There are no recalls RE this model, that I can find. As for the Lens Error, I'm sorry to say that in Canon cameras it is usually a 'deadly' error, that requires either servicing, or else replacing, the camera afflicted with it. There are some things to consider, try, and recall. Try removing the batteries, and leaving the camera on a (dry, non-humid, non-dusty) shelf for overnight. Then put the batteries back in and try the camera again. Then try cleaning the terminals in the battery compartment, after removing the batteries, first by rubbing off with a fresh pencil eraser, then by wiping the terminals off with cotton swabs moistened in rubbing alcohol, then letting them dry off for 5+ minutes with the battery compartment door open, then try turning the camera On again. How long has the battery or batteries in the camera been in-use? If over a year, then you might possibly have a battery/batteries that are getting weak. Rechargeable batteries do get weaker with time, and eventually fail to deliver enough power to start up a device like a digital camera; they then need replacing. The replacement battery needs to be charged up for 6+ hours before its first use, owing to its having been on a shelf for a considerable time.How old is the camera? in months or years since you bought it. Has the camera been dropped or otherwise subjected to mechanical shock(s) in its lifetime?Has the camera been operated in or subjected to, temperatures below 32 degrees F (freezing point) or above about 100 degrees F ?Has it ever been subjected to a humidity higher than 85 % or gotten wet ?Has the camera been operated in a gritty or sandy environment, such as a beach, a seaside, a construction site, or the like?
Customer: replied 1 year ago.
This is s Nikon product, not Cannon.
I have this camera fir less than 6 month.
I had similar problem with another Nikon camera and are getting free repair since it had a recall.
I will try to clean as you suggest.
Expert:  Russell H. replied 1 year ago.
I'm sorry if I phrased what I said wrong - but even Nikon cameras, if digital, don't generally handle Lens Errors very well, either.I mentioned Canon because I am well-acquainted with Lens Error cases for that brand, a little bit less so with Nikon brand cameras. Let me know how it goes.