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Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 11046
Experience:  8+ years of professional experience
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I have a CANON SX170IS AND IT CLOSES AFTER A MINUTE OR SO SHOWING

Customer Question

I have a CANON SX170IS AND IT CLOSES AFTER A MINUTE OR SO SHOWING E32.
MY IMAGES NEED TO BE ROTATED AND THE TIME STAMP APPEARS DOWN THE SIDE OF THE IMAGE. CAN YOU TELL ME WHAT THE PROBLEM MIGHT BE?
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Russell H. replied 1 year ago.
Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question. The time-stamp setting needs to be disabled, unless you want the time-stamp on your pictures.Were you mentioning the time-stamp because it shows the pictures to be rotated (along with the accompanying time-stamp) ?If so, if the pictures are rotated, then are they rotated when you first take them, or when reviewed afterward? if you have any way to tell... But if the photos are rotated, that may be a serious malfunction in how they are encoded - unless it's a setting so obscure that I have never heard of it, in which case a factory settings reset might get rid of it (and the time-stamp too). As for an error E32... Try removing the batteries, and leaving the camera on a (dry, non-humid, non-dusty) shelf for overnight. Then put the batteries back in and try the camera again. Then try cleaning the terminals in the battery compartment, after removing the batteries, first by rubbing off with a fresh pencil eraser, then by wiping the terminals off with cotton swabs moistened in rubbing alcohol, then letting them dry off for 5+ minutes with the battery compartment door open, then try turning the camera On again. How long has the battery or batteries in the camera been in-use? If over a year, then you might possibly have a battery/batteries that are getting weak. Rechargeable batteries do get weaker with time, and eventually fail to deliver enough power to start up a device like a digital camera; they then need replacing. The replacement battery needs to be charged up for 6+ hours before its first use, owing to its having been on a shelf for a considerable time. How old is the camera? in months or years since you bought it. Has the camera been dropped or otherwise subjected to mechanical shock(s) in its lifetime?Has the camera been operated in or subjected to, temperatures below 32 degrees F (freezing point) or above about 100 degrees F ?Has it ever been subjected to a humidity higher than 85 % or gotten wet ?Has the camera been operated in a gritty or sandy environment, such as a beach, a seaside, a construction site, or the like?
Customer: replied 1 year ago.
The camera is months old, less than a year.
The time stamp is not the issue, but, when the image was rotated earlier, with a time stamp, the time rotated too.
e32 is the problem and that has caused the camera to shut down after a minute.
The camera has not been wet, not been operate in either of the climate conditions, extreme heat or cold.
I did notice the problem on a colder day, but it was in the 40s.The batteries are of varied ages. I have three, which have been rotated.
I first bought an SX160is which lasted several months and was swapped out for a 170, which did get wet, and they refused to repair it, 3 months after the swap, even if I paid. It's maybe three years since I first bought a Canon. I also have a Nikon which needs a battery cover. (The wrong replacement was sent.)I will try the battery removal though it has already lain without a battery for a day and a freshly charged battery was also tried.I'll use isopropyl alcohol on the connectors and see what happens.
Thanks for now.My wife has just suggested I have been hit with a second charge on this issue. She's a bank teller.
Why would this be the case, when I hadn't found out if your help, made any difference?
Customer: replied 1 year ago.
ONE OF MY BATTERIES IS ONLY MONTHS OLD. I TRIED THE CAMERA WITH THAT BATTERY, WITH CLEAN CONNECTIONS ETC. NO CHANGE.
IT LOOKS LIKE MY CAMERA NEEDS TO BE REPLACED ALREADY.
BTW, THEY OFFER A FIVE YEAR WARRANTY, BUT DECLARE THAT THE CAMERA IS OBSOLETE AFTER EIGHT MONTHS.
IT'S STILL UNDER WARRANTY, BUT I SIMPLY DON'T TRUST CANON.
I ACTUALLY THOUGHT I WAS CONTACTING CANON WHEN I SENT THIS MESSAGE TO YOU INITIALLY.
Expert:  Russell H. replied 1 year ago.
I regret to hear that you had a second charge, if it was from JustAnswer.com. But I have no power to make or alter charges, as a JustAnswer.com Expert.For all issues of billing, payment, subscription terms and status, etc., I must refer you to Customer Support at JustAnswer.com, which may be contacted through***@******.*** will no doubt address your concern, if you contact them, with reasonable promptness. The errors suggest that this SX170 may be damaged, or else defective from manufacturer and (if less than a year old measured from purchase date) probably under warranty too. Is this the same '170 that got wet and Canon refused to repair it? Canon's standard warranty is one year from purchase date. To put in a failed-within-warranty claim, call 1-800-OK-CANON, and have proof of purchase date handy (they will most likely ask for it - proof of purchase date is either the sales slip, or credit card records of the purchase, either one would do.) If this answers your question in full, please rate my answer. Thanks, ***** ***** luck.