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I have a canon vixia hfr500 camcorder and when j have charged

Customer Question
the batter and go to...
I have a canon vixia hfr500 camcorder and when j have charged the batter and go to turn on my camcorder the red access light flashes 3 times and then nothing happens. But the power/CHG light stays on but nothing else works.
Submitted: 1 year ago.Category: Camera and Video
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Customer reply replied 1 year ago
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 4 hours by:
4/19/2016
Camera and Video Technician: Pete, Electronic Engineer replied 1 year ago
Pete
Pete, Electronic Engineer
Category: Camera and Video
Satisfied Customers: 18,951
Experience: Over 16 years of experience installing and repairing electronics.
Verified
Hi Skyler,When the red light blinks after trying to charge the battery, it indicates that the battery is faulty.Try using a fully charged replacement battery and let me know if that works ok.You can get a replacement battery here: http://www.amazon.com/Progo-Decoded-BP-727-Battery-Camcorder/dp/B00YWC2A4QPete.
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Customer reply replied 1 year ago
Hey Pete, it's not the light for the battery that blinks. That light shows a solid green (as it normally would when turned on) it's just that the "access" light flashes red 3 times and nothing else happens. The display doesn't turn on. No sounds are made and I can't do anything. But the entire time the battery light shows green.
Camera and Video Technician: Pete, Electronic Engineer replied 1 year ago
If you have a memory card fitted, can you try removing it and let me know if there is any change?
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Pete
Pete, Electronic Engineer
Category: Camera and Video
Satisfied Customers: 18,951
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Experience: Over 16 years of experience installing and repairing electronics.

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