How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell H. Your Own Question
Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 10770
Experience:  8+ years of professional experience
Type Your Camera and Video Question Here...
Russell H. is online now
A new question is answered every 9 seconds

I have a sony handay cam hdr-xr550v since

Customer Question

I have a sony handay cam hdr-xr550v
since I improperly disconnected it from the computer twice. it blinks and has static lines running accross the playback screen and is constant throughout new recordings.
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Russell H. replied 1 year ago.
Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question. The static lines are probably artifacts of a damaged or defective 'tracking' system in the video recording electronics. If it were a tape-drive type camcorder I would have said, 'clean the drive with a cleaning kit'. But as it is, the camera is 'broken', and needs repair. Still, if you get these results only on disc recordings, you could try recording video to memory card instead, in case it is only a (removable) disc drive type error.