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Pete
Pete, Electronic Engineer
Category: Camera and Video
Satisfied Customers: 18102
Experience:  Over 16 years of experience installing and repairing electronics.
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I have a new camera. the first 15 pictures were great but now

Customer Question

I have a new camera. the first 15 pictures were great but now they have an octagon shaped, black shadow border around each picture. i have a rebel sl1 model # ***** stm. the border shows up thru the view finder a when in review and when pictures are downloaded. sometimes a regular picture will be taken . about one in ten has no border.
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Pete replied 1 year ago.
Hi Kay,Could you please attach some sample photos here so I may see?
Customer: replied 1 year ago.
I tried to attach a pic but its over 5mb and is too large.
kay
Expert:  Pete replied 1 year ago.
If you cannot make the images smaller and attach them, then please email them to***@******.*** and I will pick them up there...
Customer: replied 1 year ago.
ok
Customer: replied 1 year ago.
i sent them. let me know if you recvd them
Expert:  Pete replied 1 year ago.
received, viewing now...
Expert:  Pete replied 1 year ago.
The shadow border appears to be caused by the lens - can you try with a different lens and let me know if the problem does not occur with another lens?
Customer: replied 1 year ago.
I just got a new lens delivered last night, it doesnt appear to be making the border.Tthe other lens was intermitent
Expert:  Pete replied 1 year ago.
Ok, so the problem is with the original lens.Was it ever dropped or damaged?Something inside it may have come loose.It will need to go for repair if you want to continue to use it without the shadowing.