How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell A. Your Own Question
Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 6050
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
Type Your Camera and Video Question Here...
Russell A. is online now
A new question is answered every 9 seconds

How to I correct a problem on D5300 camera when message

Customer Question

How to I correct a problem on D5300 camera when message reads "metering malfunction detected. Contact and authorized Nikon dealer". We do not have a dealer in our area.
I am not allowed to access the photos on my Sandisk ultra plus 32 GB card.
PLEASE HELP! Thank you.
C. Walker
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Russell A. replied 1 year ago.


If you have not already done so, after restarting, reset the camera by holding the MENU and i (INFO) buttons down together for 3 seconds. These buttons are each marked with a green dot.

Next, if normal operation is not restored, try a "Hard reset":

Remove the battery, memory card and lens (use the body cap to protect the mirror area). Switch the camera ON. Allow it to sit idle for 1 hour. Switch the camera off. Insert the battery & memory card and remount the lens and try it out. If normal operation is not restored then the main circuit board has a faulty component or the image sensor is failing.

Please let me know the result as the memory card issue may be a separate problem requiring additional information for you on how you have attempted to access the photos.

Please keep in mind that my diagnosis & solutions provided are directly dependent on the accuracy of your description of the problem. As with any "do it yourself" fixes, success is a "team effort", since I can't see or touch the camera, and relies on the customer's manual dexterity and ability to follow the instructions well.

If you require additional information, please use the Reply to ExpertTab to contact me. Click the ratings only after our exchange is complete and you are satisfied.

If you are satisfied that my answer is accurate or solves your issue, please do not forget to rate my answer OK, Good or Excellent.

Thank you

Customer: replied 1 year ago.
Thank you, ***** ***** of the above worked. I followed your directions exactly, having done the same thing previously, except for
allowing the camera to sit for one hour. The camera was working fine (excellent wildlife pix) and was faster with the new memory card - SanDisk Ultra Plus 32 GB - I had in. Trouble started when I used the memory card to enter those @185 pix in my computer (Asus). Pictures loaded fine. When I put the card back in my camera, I did not have the pictures, could not take another pix, and it showed the display mentioned (metering malfunction detected....). I put another memory card in and it displayed all the pix, but showed the same display and would not allow me to take a pix. I have used this D5300 camera with several lenses for over a year with very little trouble (never had to do a hard reset before). Does this additional info help any?
And, what do I do from here?
Customer: replied 1 year ago.
I will await your reply.
C Walker
Expert:  Russell A. replied 1 year ago.

The card and sensor issues are unrelated. The simultaneous occurrence is, most likely, coincidental.

Do the original photos on the 32gb card still show up when the card is connected to the computer?

Is the metering error message still displayed if the camera mode dial is set to M (manual)?

Customer: replied 1 year ago.
I agree, the memory card issue is separate. Yes, pix still show up on computer(thy are in memory card, but I cannot access them on camera.
When I set dial to M (manual) I get a different display and can use the camera to take pix, but the pix are almost black, due to a problem with the meter. Screen now shows all metering facts, but has ?metering error on bottom with blinking questions mark on bottom left and I for information on right bottom of screen. Blinking bar in middle of screen shows light level at a minus all the way to the left of bar. Image quality shows "norm". Three wheels on display show 1/1000 F5.6 and ISO 100.
Does this tell you anything helpful?
Expert:  Russell A. replied 1 year ago.

Remove the lens a fire the shutter. The frame shot should be pure white. If it is not, the image sensor is failing or has failed and you will have to send the camera to Nikon for service using the information at the link below, since a component replacement is required.

As far as the photos on the card are concerned, there are a couple things that can cause the camera to fail to recognize the files. First, if any modifications were made to the photos using the computer, depending on the process used, can render them unreadable. Second, if the files have been moved from the original DCIM folder, the camera will not see them.

Customer: replied 1 year ago.
Thank you for trying to help me. I understand that $29 has been charged to my Visa for your time. I am sorry we could not solve the problem, but I will send my D5300 to Nikon for repair.
Expert:  Russell A. replied 1 year ago.

You are quite welcome. Unfortunately, some failures do not have any simple user fixes and physical repairs are necessary. Please contact customer service using the drop-down menu to discuss the charges.