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I have a HP C5580 and when trying to print, the error light…

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I have a HP C5580...
I have a HP C5580 and when trying to print, the error light reads "Clear cartridge jam".. It appears to be the color cartridge. I took it out, and put it back in. It still doesn't work. What do I try now?
Submitted: 2 years ago.Category: Camera and Video
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Answered in 44 minutes by:
3/14/2016
Camera and Video Technician: Nathan, Camera /Video Tech replied 2 years ago
Nathan
Nathan, Camera /Video Tech
Category: Camera and Video
Satisfied Customers: 31,357
Experience: Analog and Digital Camera and Video systems expert
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Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Are you sure it is saying "cartridge" jam, and not "carriage" jam?

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