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Bought a new fujifilm finepix S8630 in nov 2015 the problem…

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bought a new fujifilm finepix...
bought a new fujifilm finepix S8630 in nov 2015 the problem is when i turn it on it says turn the camera off remove lens cap or obstruction (which cap is not on)....and turn the camera back on. ???????
Submitted: 2 years ago.Category: Camera and Video
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Answered in 3 hours by:
2/25/2016
Camera and Video Technician: Rick, Camera and Video Technician replied 2 years ago
Rick
Rick, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 1,734
Experience: 30+ years experience as a camera and video technician.
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Hi. My name is*****'m a camera repair technician with over 20years in the business and I'll be glad to help you with your question today.

This error message can mean one of two things. Either the CCD image sensor has gone bad or the cameras shutter is stuck closed. To determine which one it is, turn the camera on and with the lens zoomed all the way out, look down through the lens. If you see a shiny surface at the back of the lens, that's the CCD and the shutter is good. If you see a dull surface, this is the shutter in the closed position. This means the shutter is stuck closed and you will probably need to replace the lens assembly

In either case, the camera should be covered under warranty and Fuji will repair it for free.

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Customer reply replied 2 years ago
thanks not sure thats even doable since the camera lens or anything about the camera will not activate. We installed new lithium batteries when i prurchased it so i know thats not the problem there. It will not open the lens its auto, so this answer only tells us to return it to fuji
Customer reply replied 2 years ago
Thanks , not sure thats even possible since the camera lens or anything about the camera will not activate. We installed new lithium batteries ,so I know thats not the problem. It will not open the lens ....its automatic, so this answer only tells us to return it to fuji. Thanks for nothing
Camera and Video Technician: Rick, Camera and Video Technician replied 2 years ago

Sorry it took so long to get back to you. This is more of a problem. I did a quick check on the internet and this model is selling for about $100. Most repairs are actually more than that. If you really like the camera, you can pick up a replacement on Amazon for less than it would cost to repair the one you have

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