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Michael Hannigan
Michael Hannigan, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 11865
Experience:  25+ Years Experience in Computers and Electronics
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I have a Canon 50D. i am trying to download photos into

Customer Question

I have a Canon 50D. i am trying to download photos into Photos on my iMac, but the computer and Photos program is not seeing it. El Capitan OX X. Ideas?
Submitted: 1 year ago.
Category: Camera and Video
Customer: replied 1 year ago.
I tried various ports on my USB hub. Tried unplugging other devices from the hub. Plugged directly into the back of my iMac. Looked at the Canon site for new drivers. Plugged/unplugged camera. Tried connecting and then turning on. Tried turning on the camera and then connecting. Looked in the Finder and I don't see the camera. Tried to see if I could directly plug in the camera's card into my computer but it is too big.
Customer: replied 1 year ago.
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Customer: replied 1 year ago.
I might mention this is for work and for a magazine article/photo spread with a short deadline and turnaround.
Expert:  Michael Hannigan replied 1 year ago.

Hello. Thank you for coming to JustAnswer.

Sorry for the wait. My name is Michael. I will be helping you with your question today.

Please let me know if there as any additional information that you think might be pertinent to your question. If not, I'll provide the best answer I can based on the information you've provided. You can always reply with additional information or questions at any point during our conversation, and I'll be happy to continue helping.

Expert:  Michael Hannigan replied 1 year ago.

The first thing I would do is check to make sure you have the latest firmware on the camera, which is 1.0.9. If not, you can get it here to install.

Also, be sure to try a different USB cable. That is a common cause of this problem. If neither helps, let me know and we can go from there.