Camera and Video

Camera repair questions?

Ask an Expert,
Get an Answer ASAP!

I have a Canon 50D. i am trying to download photos into

Customer Question
Photos on my iMac, but...
I have a Canon 50D. i am trying to download photos into Photos on my iMac, but the computer and Photos program is not seeing it. El Capitan OX X. Ideas?
Submitted: 2 years ago.Category: Camera and Video
Show More
Show Less
Ask Your Own Camera and Video Question
Customer reply replied 2 years ago
I tried various ports on my USB hub. Tried unplugging other devices from the hub. Plugged directly into the back of my iMac. Looked at the Canon site for new drivers. Plugged/unplugged camera. Tried connecting and then turning on. Tried turning on the camera and then connecting. Looked in the Finder and I don't see the camera. Tried to see if I could directly plug in the camera's card into my computer but it is too big.
Customer reply replied 2 years ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 2 years ago
I might mention this is for work and for a magazine article/photo spread with a short deadline and turnaround.
Answered in 4 hours by:
2/24/2016
Camera and Video Technician: Michael Hannigan, Camera and Video Technician replied 2 years ago
Michael Hannigan
Michael Hannigan, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 11,888
Experience: 25+ Years Experience in Computers and Electronics
Verified

Hello. Thank you for coming to JustAnswer.

Sorry for the wait. My name is Michael. I will be helping you with your question today.

Please let me know if there as any additional information that you think might be pertinent to your question. If not, I'll provide the best answer I can based on the information you've provided. You can always reply with additional information or questions at any point during our conversation, and I'll be happy to continue helping.

Ask Your Own Camera and Video Question
Camera and Video Technician: Michael Hannigan, Camera and Video Technician replied 2 years ago

The first thing I would do is check to make sure you have the latest firmware on the camera, which is 1.0.9. If not, you can get it here to install.

http://bitli.es/P7ej4T

Also, be sure to try a different USB cable. That is a common cause of this problem. If neither helps, let me know and we can go from there.

Mike

Ask Your Own Camera and Video Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a camera and video technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Michael Hannigan Your Own Question
Michael Hannigan
Michael Hannigan
Michael Hannigan, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 11,888
11,888 Satisfied Customers
Experience: 25+ Years Experience in Computers and Electronics

Michael Hannigan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Russell A.

Russell A.

Camera and Video Technician

5,259 satisfied customers

30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.

Roger

Roger

Camera and Video Technician

1,714 satisfied customers

12 Yrs Exp. Video, CCTV. If you need to see what's happening I'm your guy.

Neil

Neil

Camera and Video Technician

1,079 satisfied customers

NZCE Electronics and Computing

Marcia

Marcia

Professional Wedding Photographer

841 satisfied customers

20 years experience photographing weddings and family photography full time. Canon Camera preference

jdsvideo

jdsvideo

Camera and Video Technician

690 satisfied customers

twenty five years experience repairing video,specializing in camcorder and digital camera

Louie

Louie

Camera and Video Technician

547 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Freddy M.

Freddy M.

Camera Video Tech

536 satisfied customers

Years of experience

< Previous | Next >

Related Camera and Video Questions
Can not view photos on my imac. I have a new Lumix DMC
This is the first time of plugged the USB cord into the computer … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,133 satisfied customers
I just bought a Powershot Elph 190 IS yesterday & I'm having
Hi - I just bought a Powershot Elph 190 IS yesterday & I'm having trouble getting it to connect to my iMac … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
792 satisfied customers
I have had EasyShare software on my iMac for a number of
Thank you. I have had EasyShare software on my iMac for a number of years; it holds about five thousand photos. When I last upgraded my mac operating system to El Capitan, I lost access to my photos. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have a Canon power shot camera. I need to download the
I have a Canon power shot camera. I need to download the drivers for an iMac. How do I do this … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
792 satisfied customers
I'm trying to do this and this is my experience: I have MAC
Hi, I'm trying to do this and this is my experience: I have MAC OSX El Capital 10.11.15 and the software recommended for download is dppm3.15.0-updater I copied dppm3.15.0-updater to my desktop. Right… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I am trying to import photos from a new camera using
I am trying to import photos from a new camera using Elements. I cannot get it to recognize the new camera. How do I get it Elements importer to recognize my new camera?… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Stylus 850 sw.I have a USB cable connected to my imac. How
stylus 850 sw.I have a USB cable connected to my imac. How do I download the photos from the camera to the imac?… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have a Canon Power Shot Elph 310HS which I have been using
I have a Canon Power Shot Elph 310HS which I have been using for several years to upload my phots to iPhoto. Never had a problem, until a couple of weeks ago. iPhoto opens a "New Photos" page for ever… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
Coolpix s9900 - I used to just plug the camera in with the
coolpix s9900 - I used to just plug the camera in with the USB and it would automatically connect with the Mac iPhoto app (now the Photo app). Now I plug the camera in and it just indicates the batter… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have a DSC-HX90V and cannot import video to my computer.
I have a DSC-HX90V and cannot import video to my computer. When i connect the camera, the import window displays still photos but not video clips. I've tried each of the video formats.… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
I own 2 Canon Rebels: an older Canon EOS Digital Rebel (EOS300D)
I own 2 Canon Rebels: an older Canon EOS Digital Rebel (EOS300D) and a newer Canon EOS Rebel Xsi (EOS 450D. How do I install updated versions of the software that came with both cameras on my new iMac… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have a Canon PowerShot ELPH 100HS and a new Mac Book light
I have a Canon PowerShot ELPH 100HS and a new Mac Book light using OS X El Capitan v 10.11. Is there software available for download which would allow me to transfer images and movies from the camera … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
KodakEasy/Share Z740 My Version 5.0.2 CD will not down load
KodakEasy/Share Z740 My Version 5.0.2 CD will not down load onto my iMac OS X El Capitan Version 10.11.3 computer… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have a Cannon Power Shot ELPH 300 HS Camera on which I
I have a Cannon Power Shot ELPH 300 HS Camera on which I have photos but have not downloaded them to my computer. I am having great problems doing that on my Apple computer. I got error messages when … read more
Expert
Expert
My photos will no longer download from my canon SD750. I plug
My photos will no longer download from my canon SD750. I plug it into the computer and turn on the camera and nothing happens any more. it used to ask if I wanted to download the photos.… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
I have a Digital Canon ELS camera. I recently took some photos
I have a Digital Canon ELS camera. I recently took some photos using the "AV" format, and I think that has something to do with the reason I am unable to retrieve the photos from the camera. I would l… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
my Canon 50D will not automatically load photos on my computer.....when
my Canon 50D will not automatically load photos on my computer.....when I plug it in "nothing happens". I click on EOS Utility and the window comes up with all options blanked out except 'Monitor Fold… read more
Andy Mont
Andy Mont
Researcher
Master\u0027s Degree
251 satisfied customers
Need unbiased candid advice for digital camera selection. I
Need unbiased candid advice for digital camera selection. I am NOT a professional or even a very knowledgable photographer. Basically I point and shoot. I am looking for the best option based on the f… read more
Neil
Neil
Camera and Video Technician
Associate Degree
1,079 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x