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Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 10901
Experience:  8+ years of professional experience
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My name is ***** *****. Are you familiar with Canon ZR65's?

Customer Question

Hi, my name is ***** *****. Are you familiar with Canon ZR65's? My cassette door will not open or allow me to place a cassette within...
JA: Thanks. Can you give me any more details about your issue?
Customer: All I can tell you is that the guard portion of the cassette holder will not open - I'm not sure how to better explain...
JA: OK got it. Last thing — Camera and Video Technicians generally expect a deposit of about $18 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.

If the door opens, but the cassette holder does not pop up, be advised: that pop-up part is motorized, so if the battery is gotten weak, gone flat, is failing to hold charge with age, etc., then that part will be the first to not work at all, even if the other parts still work.

So try the following:

Try removing the batteries, and leaving the camera on a (dry, non-humid, non-dusty) shelf for overnight. Then put the batteries back in and try the camera again.

Then try cleaning the terminals in the battery compartment, after removing the batteries, first by rubbing off with a fresh pencil eraser, then by wiping the terminals off with cotton swabs moistened in rubbing alcohol, then letting them dry off for 5+ minutes with the battery compartment door open, then try turning the camera On again.

How long has the battery or batteries in the camera been in-use? If over a year, then you might possibly have a battery/batteries that are getting weak. Rechargeable batteries do get weaker with time, and eventually fail to deliver enough power to start up a device like a digital camera; they then need replacing. The replacement battery needs to be charged up for 6+ hours before its first use, owing to its having been on a shelf for a considerable time.

How old is the camera? in months or years since you bought it.

Has the camera been dropped or otherwise subjected to mechanical shock(s) in its lifetime?

Has the camera been operated in or subjected to, temperatures below 32 degrees F (freezing point) or above about 100 degrees F ?

Has it ever been subjected to a humidity higher than 85 % or gotten wet ?

Has the camera been operated in a gritty or sandy environment, such as a beach, a seaside, a construction site, or the like?

Esp. if handled carelessly or treated with some neglect during its usage lifetime, the camera may well (if it doesn't respond to any of the above measures) have a internal problem requiring servicing... which might be fairly expensive. Let me know the above-mentioned points, and what you think and what approach you would prefer, and/or how what I recommended turns out... at your convenient leisure. Thanks.