Camera and Video

Camera repair questions?

Ask an Expert,
Get an Answer ASAP!

Bought printer MX 490 from Best Buy 2 months ago. I love it…

Customer Question
Bought printer MX 490 from...
Bought printer MX 490 from Best Buy 2 months ago. I love it BUT it does not want o print it says a paper is jammed but I followed all your instructions to clear it.
I turn on the printer and it moans and groans and sent 2 pieces of paper thru. Now I tried to do a maintence and the machine turns on the orange stop button and will not do anything. This does the same when I ask it to print.
HELP ME PLEASE
Submitted: 2 years ago.Category: Camera and Video
Show More
Show Less
Ask Your Own Camera and Video Question
Answered in 4 hours by:
2/17/2016
Camera and Video Technician: Russell H., Service Tech replied 2 years ago
Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 12,950
Experience: 8+ years of professional experience
Verified

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

The moaning/groaning sounds quite unusual. And, defective.

I would interpret it as meaning, you have a sensor inside the printer that is registering a piece of paper (that isn't really there.) So the printer 'groans', runs its rollers very fast to try to clear the paper out by feeding it out... and being no paper, there's no result.

It's only 2 months old. Check the whole paper path through the printer for any paper or dirt/debris/dust/etc.... and then if it isn't better, call Canon Canada, or contact them through their website, and put in a failed-within-warranty claim on the printer, for free-of-charge repair-servicing to fix it.

Phone:1-***-***-**** – select language then prompt

For Service Call or Technical Support - Press 1

To speak to a Customer Care Representative - Press 5

If this answers your question fully, please rate my answer. Thanks, ***** ***** luck.

Ask Your Own Camera and Video Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a camera and video technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Russell H. Your Own Question
Russell H.
Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 12,950
12,950 Satisfied Customers
Experience: 8+ years of professional experience

Russell H. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Russell A.

Russell A.

Camera and Video Technician

5,259 satisfied customers

30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.

Roger

Roger

Camera and Video Technician

1,714 satisfied customers

12 Yrs Exp. Video, CCTV. If you need to see what's happening I'm your guy.

Neil

Neil

Camera and Video Technician

1,079 satisfied customers

NZCE Electronics and Computing

Marcia

Marcia

Professional Wedding Photographer

841 satisfied customers

20 years experience photographing weddings and family photography full time. Canon Camera preference

jdsvideo

jdsvideo

Camera and Video Technician

690 satisfied customers

twenty five years experience repairing video,specializing in camcorder and digital camera

Louie

Louie

Camera and Video Technician

547 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Freddy M.

Freddy M.

Camera Video Tech

536 satisfied customers

Years of experience

< Previous | Next >

Related Camera and Video Questions
Error code 3527 on Kodak ESP 7200 series printer. We have
We have removed the back cover and there is no jam. Printer head carriage jam. Nothing moves. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Printer. Canon Selphy CP910. A while - I stopped using it.
When I sent to print (postcard) it goes "Busy" and after a while claims paper wrong size or paper jam… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have Canon MX 715. Error message appeared that no paper in
I have Canon MX 715. Error message appeared that no paper in rear tray. However there is plenty of paper on flat tray. Machine makes chunking noise as if trying to pick up paper. Maybe something jamme… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
My MX922 is giving me a printer error that I can't seem to
My MX922 is giving me a printer error that I can't seem to resolve … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Sorry, - I am looking for printer support but can't change
Sorry, Russell - I am looking for printer support but can't change the tab on the menu. Will close and try again ... … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Ave an MX922 printer paper came 1/2 way out went back in
ave an MX922 printer paper came 1/2 way out went back in machine , says error code 6000 turned off unplugged and turned back on get same result … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I HAVE A PAPER JAM IN MY PRINTER, iT IS ABOUT 4 YEARS OLD
I TRIED PULLING THE PAPER OUT AND AN ORANGE LIGHT CAME ON SHAPED LIKE A T RI ANGLE … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have a Cannon Pixma MX860 with a paper jam. I cannot
I have a Cannon Pixma MX860 with a paper jam. I cannot figure out how to open the printer to have access to the jammed paper. … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
My printer is showing a code C000 and i cannot get it to
my printer is showing a code C000 and i cannot get it to clear … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Will not print; we have a Canon MG5300, This has never
This has never happened before; just printed something and thing tried again to print from I Phone and says no paper error but there is … read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I have a 2100 series all in one printer, service #Y072866.
i have a 2100 series all in one printer, service #Y072866. I'm getting a paper jam error message (code 3523) but there is no paper jam. I have checked the paper and took out the paper in the loader, h… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have an error 2801 on a Canon Pixma MX 470. We lost power
I have an error 2801 on a Canon Pixma MX 470. We lost power during a scan. I followed all of the instructions on how to clear the error and it wont resolve. I even put a piece of paper in the rolls to… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Please help!Help! I have a Canon Imageprograf 8300s and
Please help! Help! I have a Canon Imageprograf 8300s and it's locked up. When attempting to turn on printer, the printer would do nothing and then give error message 03130031-2f52. "Turn off printer, … read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
When I go to use my printer, and have my paper loaded....and
When I go to use my printer, and have my paper loaded....and it begins to print, The paper doesn't just slide through like normal...it acts like it is jammed..gets scrunched up. Then a P 2 O comes up.… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
printer states paper jam - none found - when machine turned off then on paper will test r
printer states paper jam - none found - when machine turned off then on paper will test run through. How do we reset machine so it won't still show paper jam?… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
Had a paper jam, prompt said to check rear compartment for
had a paper jam, prompt said to check rear compartment for torn paper, could not find rear compartment, now wont print. kodak esp 5200 ai0 serv id w314811… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
esp 3200 printer. The paper wont feed into the machine on
esp 3200 printer. The paper wont feed into the machine on the right side. We have checked all the things in the book to no sucess. The paper jams before it enters the machine. We bought this printer f… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
HELLO i HAVE YOUR PRINTER ESP5 ABOUT 2 WEEKS AGO IT STARTED
HELLO i HAVE YOUR PRINTER ESP5 ABOUT 2 WEEKS AGO IT STARTED TO ABOUT EVERY 3RD PAPER IT ACTS LIKE IT OUT OF INK I GO TO THE MAINTENCE BUTTON AND PRESS CLEAN PRINTHEAD IT IS OK FOR ABOUT 3 PAGES AGAIN,… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x