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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 6050
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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My Canon G10 (serial #8521404355) suddenly "lost" about two

Customer Question

My Canon G10 (serial #8521404355) suddenly "lost" about two hundred pictures. Two days ago all (about five hundred) were visible on our computers, but yesterday about half of them became invisible. The "properties" computer feature tells that they are still on the Card (DCIM\100CANON, about 1.3 Gb), however I do not see them and can't move. Please advise what to do. Regards, ***** *****
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Russell A. replied 1 year ago.


A single corrupted file can cause this when accessed by the computer's photo viewer program. Since the images you wish to recover were originally on the memory card, they can possibly be recovered using photo recovery software. (Your odds are better if you have not continued shooting with the card) . Connect the memory card so that it can be accessed like a removable hard drive on your computer. Once recovered and transferred to the computer you can format the card and it should be usable again.

For windows Try the Program Download at the link below. (This one will allow you to recover up to 1gb of photo files absolutely free and save them to a new folder on your hard drive. Copy and paste the link into your browser.

Make sure that before you open the program, after installing it, put the card in first. When you open the program, it will try to detect it when you click on "Media Recovery".

If unsuccessful try (The ones below have a charge to save the recovered files) or

For Mac Try or

If the program is able to recover the photo files you will be given the option to purchase (usually around $40) the function that allows you to save and retain your photo files. Depending on how important these photos are, can determine if the cost is worth it.

Also, some retail camera shops and office supply stores offer Memory card recovery services if you do not feel comfortable running the process yourself.

If you require additional information, please use the Reply to Expert to contact me. Click the ratings only after our exchange is complete and you are satisfied.

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Thank you

Customer: replied 1 year ago.
Russell thank you for the advise. I downloaded the first (free) program you recommended, connected my camera (it appeared on my computer as removable drive) and started the program, however the downloaded program found only photos on my computer (on my hard drive) but not on my camera. Photos on the camera remain invisible. Any advise? Regards. Lenny Kaplun.
Expert:  Russell A. replied 1 year ago.

Please take the card out of the camera and use the memory card reader. The programs will not work through the camera.

Customer: replied 1 year ago.
Russell thanks for the advise, I tried to use the card reader and the program said that the card needs to be formatted. Will my photos be good after the formatting? Should I format the card? Thanks in advance. Lenny.
Expert:  Russell A. replied 1 year ago.

No. Do not format the card. Remove the card, then open the program, then insert the card. It should scan the disk and find any remnants of the photo files. Be sure to follow the instructions in the exact order that they are displayed.