Camera and Video

Camera repair questions?

Ask an Expert,
Get an Answer ASAP!

I have as s-100 The screen just says Lens error will shut…

Customer Question
I have as s-100...
I have as s-100 The screen just says Lens error will shut down automatically Restart camera. The camera shuts off but the lens does not close. It's just dead
Submitted: 2 years ago.Category: Camera and Video
Show More
Show Less
Ask Your Own Camera and Video Question
Answered in 29 minutes by:
2/13/2016
Camera and Video Technician: Russell A., Camera and Video Technician replied 2 years ago
Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 6,224
Experience: 30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
Verified

Hi,

You may be in luck. There is a known problem with this camera. Canon addresses it on the page at the link below and explains the Free repair or replacement program that the should provide for you if there is no visible damage to the camera. Copy and paste the following link into your browser.

https://www.usa.canon.com/internet/portal/us/home/support/product-advisories/detail/?current=true&urile=wcm%3Apath%3A/canon_newweb_products/product-advisories/adv-s100-repair-june2012

If you camera does not qualify for the free service please try the steps below first.
Put the camera switch in the Off position. Place it on the back with the lens facing up and take a look at the spacing between the lens and the lens housing. If you notice that the gap is not even all the way around the lens, the problem should be easy to fix. This type of a problem usually occurs if the camera was accidentally turned on while the lens is restricted.
Next, apply gentle pressure down the lens on the side where the gap is the biggest. You should hear a "click" as it pops back into place. Try powering the camera on.
If the lens doesn't extend at all or it extends, and then retracts again, do the following. Turn the camera off. Take the camera in one hand and with the other gently take one part of the lens and gently move it round in a circular movement. Do so with both sections of the lens. You will hear a "click" as it pops back in place. Power the camera on.
Next, try to pull and twist on the largest ring of the lens while turning the camera on. Listen for a "click". If at first the focus seems to be off, turn the camera on and off and take lots of pictures, close ups and distance. Focus should slowly start improving.
If the steps above do not work or there appears to not be enough power, depending on how long you have been using the rechargable battery, it may be time for a new one since as digital cameras begin to age they become more sensitive to the power level.
Since the lens does not make it to the correct sensor point due to it being forced in, as noted above, some physical manipulation is necessary. A lens position error will halt the camera start up process. Lens errors are a common problem. With newer cameras I am usually hesitant to suggest these options since they include some more extreme procedures that may cause further damage if not done correctly, but they may save you an expensive repair bill or having to replace it. The links below give step by step DIY instructions on troubleshooting and attempting to fix this problem. You can disregard references to sand blockages as the cause. An older Canon camera is used to demonstrate these procedures but, the lens structure of these compact cameras is the same so the examples do apply to this unit. These procedures are effective about 60% of the time. Click on or copy the link location and paste them into your browser.

http://www.e18error.com/repair.html

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

Please keep in mind that my diagnosis & solutions provided are directly dependent on the accuracy of your description of the problem. As with any "do it yourself" fixes, success is a "team effort", since I can't see or touch the camera, and relies on the customer's manual dexterity and ability to follow the instructions well.

If you require additional information, please use the Reply to Expert
Tab to contact me. Click the ratings only after our exchange is
complete and you are satisfied.
If you are satisfied that my answer is accurate, please do not forget to rate my answer OK, Good or Excellent.
Thank you

Ask Your Own Camera and Video Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a camera and video technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Russell A. Your Own Question
Russell A.
Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 6,224
6,224 Satisfied Customers
Experience: 30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.

Russell A. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Russell A.

Russell A.

Camera and Video Technician

6,224 satisfied customers

30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.

Roger

Roger

Camera and Video Technician

1,707 satisfied customers

12 Yrs Exp. Video, CCTV. If you need to see what's happening I'm your guy.

Neil

Neil

Camera and Video Technician

1,065 satisfied customers

NZCE Electronics and Computing

Marcia

Marcia

Professional Wedding Photographer

841 satisfied customers

20 years experience photographing weddings and family photography full time. Canon Camera preference

jdsvideo

jdsvideo

Camera and Video Technician

690 satisfied customers

twenty five years experience repairing video,specializing in camcorder and digital camera

Louie

Louie

Camera and Video Technician

542 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Freddy M.

Freddy M.

Camera Video Tech

533 satisfied customers

Years of experience

< Previous | Next >

Related Camera and Video Questions
Having problems downloading snapbridge, last week, but i
last week, but i have changed my photos from jpeg to raw L. they didn't upload. afterthat i remove snapbridge and try to reinstall with no success. Also i can't reopen blue tooth on the camera … read more
Russell A.
Russell A.
Camera and Video Technician
6,224 satisfied customers
I have a problem with my Canon EOS Rebel T6i My computer
I have a problem with my Canon EOS Rebel T6i My computer doesn't recognize my SD cards. I tried to to connect my camera to my computer and it's still not working I just took a thousands of pictures for a festival and I need to post the pictures asap … read more
Russell A.
Russell A.
Camera and Video Technician
6,224 satisfied customers
My g16 will not zoom in or out. Canon. Fully charged my
Fully charged my battery. I have not tried anything physical with the unit … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,437 satisfied customers
I have an older camcorder, PV-D209. trying to power on with
I have an older camcorder, PV-D209. trying to power on with a universal Ac Adapter. camcorder still not powering on. any suggestions … read more
Harry
Harry
1,893 satisfied customers
Sorry Pearl I pushed the return button by mistake. Will
Sorry Pearl I pushed the return button by mistake. Will start again. Hi Pearl I am Richard. I contacted you yesterday but had to terminate chat suddenly. My sincere apologies. I have a Canon G10 Mirrorless camera. It suddenly refused to work. Lens would not retract and a message appeared ' Lens error. Restart camera' Tried everything, newly charged battery, nothing worked. I had just used it and downloaded into my computer. when I turned it off, it locked up. Battery is a NB-7L … read more
Russell A.
Russell A.
Camera and Video Technician
6,224 satisfied customers
The protection shutter on our Nikon Coolpix with the Nikor
The protection shutter on our Nikon Coolpix with the Nikor 22X optical zoom lens does not open full nor close properly… read more
Russell A.
Russell A.
Camera and Video Technician
6,224 satisfied customers
What is a good camera for student taking a photographjy
What is a good camera for student taking a photographjy class ? … read more
Harry
Harry
1,893 satisfied customers
I HAVE THE DISC FOR CANON MG3620 PRINTER WONT LOAD TO HP
I HAVE THE DISC FOR CANON MG3620 PRINTER WONT LOAD TO HP LAPTOP … read more
Neil
Neil
Camera and Video Technician
Associate Degree
1,065 satisfied customers
We own a DMC-ZS40 camera. While on vacation it suddenly
we own a DMC-ZS40 camera. While on vacation it suddenly displayed "System error (zoom)" when we tried to power it up. It will do nothing beyond that display. Help! … read more
Russell A.
Russell A.
Camera and Video Technician
6,224 satisfied customers
I recently was traveling and my D70 suffered damage to the
I recently was traveling and my D70 suffered damage to the small screen that shows shutter speed, ISO etc. It has what appears to be an internal crack that makes part of the screen difficult or imposs… read more
Rick
Rick
Owner/Lead Technician
Associate Degree
974 satisfied customers
In my, if I locate the ceiling mounted projector central to
In my hall, if I locate the ceiling mounted projector central to the room and 28 feet from the screen as usual for the panasonic projector model # DW750BU then the image would pass through a light pol… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
The lcd display is off, I pushed info twice went to lcd off
the lcd display is off, I pushed info twice went to lcd off and can't get it to turn on … read more
Russell A.
Russell A.
Camera and Video Technician
6,224 satisfied customers
I want to make pics small size so the can be emailed
I want to make pics small size so the can be emailed quickly … read more
Russell A.
Russell A.
Camera and Video Technician
6,224 satisfied customers
I Bought a Canon SX720HS while on holiday in the USA. The
i Bought a Canon SX720HS while on holiday in the USA. The shop did not have the cable that connects the camera to a computer. They advised me to contact Canon Ireland on my return home. … read more
Harry
Harry
1,893 satisfied customers
I have a Canon SX530HS camera. Can you help with a camera?
Hi! I have a Canon SX530HS camera. Can you help with a camera? … read more
John Castle
John Castle
BSC in Computing Network Management and Design
49 satisfied customers
I have a Canon EOS Rebel SL1. When I click to snap a photo,
I have a Canon EOS Rebel SL1. When I click to snap a photo, the flash will not open. What is the cause? … read more
Harry
Harry
1,893 satisfied customers
Is it possible to still get a battery pack for a easyshare
hi is it possible to still get a battery pack for a easyshare m550 … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,437 satisfied customers
Does Nikon ML-L3 Wireless Remote Control work with nikon
does Nikon ML-L3 Wireless Remote Control work with nikon coolpix s9900 … read more
Russell A.
Russell A.
Camera and Video Technician
6,224 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x