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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 6010
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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I have a SZ-16/DZ-105 digital camera that I bought in Dec.

Customer Question

Hello! I have a SZ-16/DZ-105 digital camera that I bought in Dec. 2013. I absolutely LOVE this camera but am having a problem. I would buy a new one but can't find any except from Japan (which I'm afraid to do). Anyway, my lens cover is stuck in the open position. I can still take pictures but if I want to review on the camera I get a "zoom error" message and the camera turns off. Any suggestions?? Do you do repairs??? Help me please! (I have bought another camera not Olympus, but I do not like it!)
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Russell A. replied 1 year ago.


First, I suggest that you do not try using any type of liquid to start out with in the lens area. Get a can of compressed air with a fine tip and blow out the space between the cover and the lens barrel. Any residue hampering movement (possibly even a single grain of sand) could be keeping it from opening and closing correctly.

You can also take a look at the link below for some generic suggestions to dealing with this problem.

As far as the lens error is concerned, since you indicated that the camera does operate normally in picture taking mode, the only safe thing to try is to spray around the lens barrel with compressed air. If unsuccessful, there a number of more invasive procedures to try.

In addition, there is a new one available at the link below.

I would pick this one up and get the Square Trade warranty just for safety.

Please keep in mind that my diagnosis & solutions provided are directly dependent on the accuracy of your description of the problem. As with any "do it yourself" fixes, success is a "team effort", since I can't see or touch the camera, and relies on the customer's manual dexterity and ability to follow the instructions well.

If you require additional information, please use the Reply to Expert Tab to contact me. Click the ratings only after our exchange is complete and you are satisfied.

If you are satisfied that my answer is accurate, please do not forget to rate my answer OK, Good or Excellent.

Thank you

Customer: replied 1 year ago.
I'll have to go to town to get the compressed air -- will get back with you later! Thanks!
Expert:  Russell A. replied 1 year ago.

You are welcome. Thanks for the update.

Customer: replied 1 year ago.
I have tried the compressed air and looked at the other info you sent. I have been unable to fix my problem. You have been very helpful but I will have to give up for now. Thanks for your help! (Will my account be charged only the $5 appt. fee or what???)
Expert:  Russell A. replied 1 year ago.

Subjects experts cannot discuss cost issues. Please hit the help option to connect with customer service.