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Michael Hannigan
Michael Hannigan, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 11817
Experience:  25+ Years Experience in Computers and Electronics
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I have a Canon zr900 camcorder (I actually have 2). I treat

Customer Question

Hello, I have a Canon zr900 camcorder (I actually have 2). I treat them well, use them only inside and on tripods. One of the camcorders has suddenly stopped accepting tapes. When I put the tape in, I hear a high-pitched motor noise, and then it opens up again and the LCD reads "remove cassette."
Is this fixable?
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Michael Hannigan replied 1 year ago.

Hello. Thank you for coming to JustAnswer.

Sorry for the delay and thank you for your patience. My name is Michael. I will be helping you with your question today. I am an Expert in the Camera and Video category. If you feel this is not the best category for your question, let me know and I will forward it to the appropriate group of Experts.

Please let me know if there as any additional information that you think might be pertinent to your question. If I don't hear back from you, I'll provide the best answer I can based on the information you've given so far. You will still be able to reply with additional information or questions at any point during our conversation, and I'll revise the my answer accordingly.

Expert:  Michael Hannigan replied 1 year ago.

Technically, everything is fixable, but this one won't be easily fixable. The mechanism inside these camcorders is very complex. When you load the tape, it pulls it out of the cartridge and threads it around the magnetic heads - so when you are recording, a significant part of the tape is outside the cartridge - it's a very delicate system. It IS possible however, that one of the capstans or rollers (the parts that pinch the tape to guide it through) is dirty and slipping. You could open it, do a manual inspection, and then clean the components, but if you aren't familiar with the insides, even that can be risky. The other alternative is to run a cleaning tape through it a couple of times, which will clean the heads and the tape path. Here is a link to an example of what I'm referring to: