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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5017
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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My Canon Powershot G12 suddenly has developed horizontal

Customer Question

Hi Richard, My Canon Powershot G12 suddenly has developed horizontal lines that "white out" the LCD screen and the pictures.
JA: Thanks. Can you give me any more details about your issue?
Customer: The images are washed out, like you were looking through a snowstorm, and have very fine white lines top to bottom.
JA: OK got it. Last thing — Camera and Video Technicians generally expect a deposit of about $18 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Rick replied 1 year ago.

Hi. My name is*****'m a camera repair technician with over 20years in the business and I'll be glad to help you with your question today.

This is a malfunction in the shutter. It is not closing before taking an image. This creates an overexposed image with the horizontal lines. The cure is to replace the lens assembly.

This really isn’t a user serviceable problem and should be repaired by a qualifiedtechnician. You may want to check locally for a camera repair shop in your area, or, ifyou need assistance finding a shop, please let me know and I'll locate one for you.